Account Manager – Client Service and Project Management | Integrated Communications (IMC)

COMPANY DESCRIPTION

WowU Influence, part of Pencil Group, is an integrated communications agency dedicated to creating meaningful connections between brands, people and culture.

We work across Strategy, Creative, Social, PR, Influence, Production and Integrated Communications, providing end-to-end solutions that help brands solve communication challenges, create cultural relevance and drive sustainable business growth.

At WOWU, we believe strong work comes from the combination of strategic thinking, creativity, collaboration and execution excellence. Our teams work closely across disciplines to turn business challenges into ideas and campaigns that create real impact.

As part of the Pencil Group ecosystem, WOWU also benefits from broader capabilities, resources and collaboration opportunities across different areas of integrated communications from social campaign, media to event SOW

We value people who are curious, proactive, responsible and willing to take ownership — people who are not afraid to ask questions, challenge conventional thinking and continuously grow through the work they do.

ABOUT THE ROLE

The Account Manager – Client Servicing is responsible for managing client relationships and independently leading projects from client briefing through execution and final delivery.

Acting as the key connection point between clients and internal agency teams, the AM translates client requirements into clear action plans, leads cross-functional resources and proactively manages timelines, scope, budget, quality and project risks.

This is a client-facing Account Management role requiring a strong combination of Client Management, Project Management, Commercial Awareness and Problem Solving, with the ability to independently manage multiple client accounts and projects simultaneously.

KEY RESPONSIBILITIES

1. Account & Client Management

• Act as the main day-to-day contact point for assigned clients and accounts

• Build and maintain strong, trusted and professional client relationships

• Develop a strong understanding of client businesses, brands, objectives and communication needs

• Receive, clarify and translate client briefs into clear internal requirements

• Manage client expectations around scope, timeline, deliverables and resources

• Proactively communicate project progress, risks, dependencies and potential issues

• Handle day-to-day client issues professionally and escalate when necessary

• Identify opportunities to improve service quality and strengthen client relationships

2. Project Management

• Take ownership of projects from briefing through execution and final delivery

• Translate client requirements into clear scopes, deliverables, timelines and action plans

• Coordinate Strategy, Creative, Content, Production, Social, Media, PR and other relevant teams

• Manage multiple projects and priorities simultaneously

• Monitor project progress against agreed timelines, scope and deliverables

• Consolidate client feedback and provide clear direction to internal teams

• Manage revision rounds, approvals, dependencies and key milestones

• Identify potential delays or risks early and develop practical mitigation plans

• Manage scope changes and communicate potential impact on resources, timeline and budget

• Ensure deliverables meet agreed quality standards before client submission

The original AM scope places direct ownership on the role across planning, execution, timeline, scope and quality control.

3. Internal Team Management & Reporting

• Act as the bridge between clients and internal execution teams

• Ensure teams clearly understand priorities, responsibilities, deadlines and expected outputs

• Coordinate resources across different departments

• Identify potential bottlenecks or resource conflicts early

• Maintain project trackers, timelines and status reports

• Track milestones, deliverables, approvals, dependencies, risks and scope changes

• Lead internal project follow-ups and alignment meetings

• Prepare regular client and internal project updates

• Guide and support Account Executives / Senior Account Executives where appropriate

4. Budget & Commercial Management

• Manage project budgets in coordination with Account Director / Finance

• Prepare and review quotations, cost estimates and project costs

• Track project costs against approved budgets

• Identify potential cost overruns and commercial risks early

• Monitor scope changes and additional client requests

• Coordinate contracts, POs, invoices and payment-related matters where applicable

• Understand how project decisions impact cost, revenue and profitability

The full AM role also requires commercial awareness around budget, scope and profitability, without expecting the AM to function as a Finance specialist.

5. Problem Solving & Account Growth

• Identify potential problems before they become client-facing issues

• Assess project risks and propose practical solutions

• Coordinate relevant stakeholders to resolve issues effectively

• Escalate critical matters with clear context and recommended next steps

• Identify opportunities based on client needs and ongoing projects

• Recommend additional solutions or services when relevant

• Support proposals, pitches and new business development

• Contribute to client retention and account growth through proactive account management

• Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (executive)