Area CX Business Partner

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Key Responsibilities - Responsible: • Responsible for the acceptance and application of global standards in local CX teams, including change management • Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda • Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams • Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes • Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams • Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area • Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to ‘Customer-felt KPIs in Ocean or L&S Execution - Accountable for • Delivery of Projects/Initiatives impacting assigned business area • Local hand over of projects/changes to CX teams. • Support CX teams with performance management tools - Consulted about • Process changes affecting the specific area • Process improvement • Process implementation • Global initiatives - Critical competencies • Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints. • Process improvement & Project Management skills • Excellent understanding of customer requirements and customer focus • Highly structured and analytical • Strong influencing skills • Result driven combined with the ability to achieve results through people • International experience, comfortable working in a matrix organization • Self-starter and effective change agent • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: • Loại công việc: