Area Operations Manager (Contract Logistics - Freight Forwarder - Hanoi)

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- Be fully responsible for Contract Logistics Operations in all areas of assigned operations sites. - Develop and execute operations strategies to grow market share and achieve financial/profitability in Department. - Manage selected key account customers with the objective of retaining and growing the business. - Lead the team to meet or exceed company objectives in area of quality, productivity and efficiency to highest benefits while maintaining customer satisfaction. Specific Accountabilities 1. Customer Relationship Management: - Lead the commercial discussion with customers for contract renewal activities or additional service requirements for appointed key accounts including operational performance reviews, business reviews, solution proposals, and negotiations. - Develop and maintain strong strategic relationships with key customer stakeholders, acting as the primary point of contact to understand customer business needs and ensure long-term partnership growth. - Professionally represent the company in all customer-facing meetings, business reviews. - Be the escalation contact point for the customers about all issues, initiatives, and new projects. - Monitor customer contract compliance, profitability, and account performance, providing suggestions / recommendations to management on commercial strategies, pricing adjustments, and risk mitigation actions. 2. Operational Performance and SLA Management: - Contribute to short and long-term organizational planning and strategy as a member of the management team. - Be the main person in charge of the warehousing operations, customer service to achieve designated SLA KPI and service levels. - Lead managers and executives to achieve SLA. - Work with project management team to implement new business or revise current products and procedures. 3. Financial Management: - Direct annual budgeting and planning process for assigned Sites to obtain country’s P&L target. - Develop and manage to deliver annual budget and monthly P&L. - Oversee monthly and quarterly assessments and forecasts of assigned area’s financial performance against budget, financial and operational goals. 4. Continuous Improvement: - Analyze and implement process flow improvements, to include capabilities for growth. - Generate and implement strategies to improve service level and improve efficiency throughout the organization. - Drive the Continuous Improvement program together with Operation Excellence, raising the level of operational standards in line with agreed targets. - Promote 5S, continuous improvement (CIP), Good Catch and lean thinking including innovation. 5. Leadership and Team Management: - Build up a strong Operations Management team capable of driving Operations independently and meet or even exceed customers’ expectations. - Ensure no. of resources, manpower and equipment to meet the operations requirement. - Determine optimum staffing model for the department. - Assess and plan staff skill development and career management to ensure all staffs are trained and fully equipped to perform their responsibilities and have the opportunity for career growth. - Evaluate employee performance and motivate to achieve high productivity. - Identify successor and build up and execute a proactive coaching plan to prepare the successor for next stage. 6. Compliance Management: - Lead the Operations team to be compliance with: - QHSSE regulations. - ISO standard requirement according to Company policy and Customer requirements. - TAPA A or C, RBA if any or any special standards applied for specific sites due to customers’ requirements. 7. Additional Tasks Assigned by Line Manager: - Other tasks as assigned by line manager. • Cấp bậc: • Loại công việc: