Assistant Quality Assurance Manager

Overall Purpose

Supports the QA Manager in leading, maintaining, and continuously improving the plant’s integrated Quality & Food Safety Management Systems (QMS/FSMS) including FSSC 22000, Halal, RSPO, and customer-specific standards.

Directly oversees daily QA shopfloor verification, in-process quality control, non-conformity (NC) management, customer complaint investigations, and continuous improvement initiatives. The role ensures full compliance with global/WHQ standards, local food safety regulations, and fosters a robust Food Safety Culture across the plant.

Duties and Responsibilities:

System Maintenance & Improvement: Lead, maintain, and continuously improve integrated management systems (FSSC 22000, Halal, RSPO, ISO) in alignment with WHQ requirements, customer guidelines, and local food safety laws.

Audit Management: Plan, execute, and lead annual Internal Audit programs, and coordinate third-party certification and customer audits.

Regulatory Oversight: Monitor and ensure plant-wide compliance with updating food laws, food additive regulations, and industry standards.

Production Line Verification: Supervise and verify daily shopfloor QA activities to ensure full adherence to HACCP, PRPs, OPRPs, GMP, standard operating procedures (SOPs), and hygiene standards.

In-Process Non-Conformity (NC) & Hold/Release: Oversee the identification, isolation, hold/release procedure, and disposition of non-conforming raw materials, packaging, semi-finished, and finished goods arising from production lines.

Root Cause Analysis (RCA) & CAPA: Partner with Production, Maintenance, Warehouse, and R&D teams to facilitate RCA (5 Whys, Fishbone) for line failures, establish effective Corrective and Preventive Actions (CAPA), and track action closure to eliminate repeat defects.

Defect Rate Reduction: Drive operational quality initiatives and monitoring programs to reduce finished product defect rates.

Customer Complaints Handling: Lead investigations for customer complaints regarding quality and food safety, perform RCA, execute CAPAs, and produce comprehensive investigation reports for stakeholders.

New Projects & Hygienic Design: Participate in New Product Development (NPD) trials and engineering modifications, conducting hygienic design assessments for new production lines, equipment, and facility upgrades.

Food Safety Culture: Promote and drive a strong Food Safety Culture through regular training, behavioral audits, and continuous employee engagement.

Team Supervision: Direct, mentor, and evaluate the performance of direct subordinates to ensure efficient work execution, proper resource allocation, and daily audit readiness.

Capability Building: Identify skill gaps within the QA team and shopfloor personnel, conducting internal training on QMS requirements, GMP, HACCP, and allergen management.

• Ngày làm việc: T2 - T7 • Giờ làm việc: 08:30 - 16:30 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian