Assistant Supervisor – NVO Shipping/ Operations

Công việc cụ thể là gì?

- Coordinate booking with OCM OPS team/actual vendor. - Cross check cargo description whether special document needed for audit before submit booking to carrier likewise cargo with battery, DG cargo. - Ensure shipment routing/ship window meets Consignee requirements. - Book shipment with nominated carrier/forwarder. - Release SO to OCM OPS team/Actual vendor per established SOPs. - CY/CY: Assist or resolve problems with release of empty container (if necessary); ensure vendor meets vessel close date. - CFS/CFS: Ensure delivery in time to meet vessel close date; coordinate delivery with warehouse; customs declaration, container stuffing and any special requirements. (“hot” items/PO’s, special stowage, etc.) - Maintain strong knowledge of shipping operations; keep customers up to date on issues affecting them. - Communicate promptly and professionally with vendors/agents/suppliers. - Negotiate rates and services with contracted co-loader partners as requested by management. Work with co-loader and carrier partners to develop solutions to Century Express customer needs. - VOB/PSA details accurately; double check the shipping schedule is consistent; ensure timely transmittal to Consignee; notify Consignee and CEXQ-US of any problems beyond our control; monitor Consignee approval status. VOB/PSA. - Provide proactive, accurate, and timely communication/messages to Consignee and CEXQ-US offices. - Maintain working knowledge of data transmission process to help ensure that all daily files are sent promptly. - Explain to CEXQ US and customer the reasons for any revisions or problem data. - Maintain thorough working knowledge and specific needed of relevant customers; adapt quickly to any changes or new instructions. - Check/audit vendor invoices, payment vouchers, and Carrier/Coloader’s debit notes to ensure accuracy. - Check/audit Profit and Loss report. - Ensure shipping document (MBL +HBL) and Financial document (PV+VIV+DN) address to proper party within time table once shipment departures. - Ensure always meet customer requirements. - Ensure smooth communication flow within the team and other staff members. - Prioritize team’s workload. - Oversee quality results of team. - Provide backup support and problem resolution when teammates is on leave. - Treat everyone like a customer. - Make the customer’s life easier. - Exhibit professional/courteous telephone skills. - Build strong relationships with vendors/agents/suppliers and carriers. - Listen to customer concerns and help to solve their problems. - Eliminate incorrect data, typos, and misrouted/delayed docs. - Maintain a strong sense of urgency. - Communicate effectively with other Century staff’s members. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: