
Quận Hoàn Kiếm, Hà Nội
Nghỉ trọn T7, CN
Hạn chót 28/09/2026
Đăng 1 tháng trước
- Bachelor’s degree in IT, Computer Science, Engineering, or related field, or equivalent experience - At least 10 years of experience in IT support, helpdesk, end-user support, or endpoint support - Proven experience as a team lead, supervisor, or senior support specialist - Strong hands-on knowledge of: - ITIL principles and service management practices - Windows environment - PCs, laptops, and user devices - Endpoint support and troubleshooting - Microsoft 365 / Office applications - Ticketing and service management tools - User account and basic access-related support - Good understanding of incident management, request fulfillment, and escalation handling - Strong communication, customer service, problem-solving, and coordination skills - Fluency in English, both spoken and written, is required - Experience in banking or another regulated environment is highly preferred
Experience in banking or another regulated environment is highly preferred
• Lead, coach, and develop the User Support team • Oversee IT Service Desk Level 1 operations and daily end-user support activities • Ensure timely resolution and proper escalation of incidents and service requests • Support users with PCs, laptops, printers, peripherals, mobile devices, and standard workplace applications • Support endpoint setup, maintenance, troubleshooting, and replacement coordination • Manage user onboarding and offboarding support, including device allocation and account coordination • Maintain accurate ticket records, support logs, and operational documentation • Monitor service quality, user satisfaction, and team performance • Coordinate closely with Infrastructure & Operations, Security, and other IT teams for issue resolution • Support compliance, audit readiness, and internal control requirements • Drive continuous improvement in user support processes and service delivery • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian
Nếu bạn đang tìm kiếm vị trí Assistant Vice President, User Support Team Lead - IT Department tại Quận Hoàn Kiếm, Hà Nội, đây là cơ hội làm việc tại Mizuho Bank, Ltd. với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
13th month salary. Performance bonus
Health care insurance & accident insurance
16 days annual leave
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