Associate - IT Service Desk Technician

Lương không công khai

Quận Ba Đình, Hà Nội (On-site)

Nghỉ trọn T7, CN

Hạn chót 04/12/2026

Đăng 8 ngày trước

Ít hơn 20 ứng viên

Yêu cầu công việc

  • Bachelor's degree in IT, Computer Science or a related field (final-year students graduating soon are welcome).
  • Solid foundation in Windows OS, Microsoft 365 and basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
  • English proficiency: Good communication in English (spoken and written) and Vietnamese. A valid English certificate is required: TOEIC 600+, IELTS 5.5+, or equivalent, issued within the last 2 years.
  • Customer-service mindset, problem-solving skills and attention to detail.
  • Able to work independently and in a team in a fast-paced environment.

Công việc cụ thể là gì?

About the Role

We're looking for a motivated, customer-focused IT professional to join our IT Service Desk team. This entry-level role suits recent graduates or early-career professionals with up to 2 years of experience. You'll be the first point of contact for our people's IT needs: resolving incidents and service requests and working with Global and Regional teams to escalate complex issues. You'll also get a clear path to grow your skills in cloud, digital, data and automation.

Key Responsibilities

  • First-line support: Act as the first point of contact for IT incidents and service requests via phone, email, chat, ticketing system and walk-in.
  • Troubleshooting: Diagnose and resolve issues across Windows, macOS, Microsoft 365, VPN, printers, mobile devices and enterprise applications.
  • Escalation: Escalate complex issues to Level 2, Global or Regional teams with complete, well-documented tickets.
  • Ticket & SLA management: Log, prioritise, track and close tickets within SLA, and keep users informed until resolution.
  • Joiners / Movers / Leavers: Support onboarding and offboarding, including account setup, device provisioning and asset handover.
  • IT asset support: Keep asset records accurate during device allocation, return and replacement.
  • Knowledge management: Create and update knowledge articles and troubleshooting guides.
  • User enablement: Coach users on IT tools and self-service options, and support adoption of new workplace technologies.
  • Security & compliance: Follow firm IT policies, security standards and data confidentiality requirements.
  • Continuous improvement & upskilling: Spot recurring issues and suggest improvements. Upskill in line with the team and firm roadmap, including digital, data, automation and AI, and continuously improve English communication skills.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Học hỏi & phát triển

A structured learning roadmap in digital, data and automation technologies, with support for training and certifications.
A clear career path within IT, supported by mentoring and performance development.

Khác

Hands-on exposure to enterprise-scale IT, cloud platforms and AI tools, working alongside Global and Regional teams.
A collaborative team culture that values innovation and continuous improvement.