Associate Manager, Student Recruitment Operations
Huyện Văn Giang, Hưng Yên
Nghỉ trọn T7, CN
Hạn chót 12/09/2026
Đăng 12 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
- Bachelor’s degree in business, Marketing, Finance, Education, or a related field; a Master’s degree is a plus. - Proven experience in operation management, tele sales & customer care training and process improvement in sectors like banking, insurance, retail, F&B, etc; experience in the education sector is a plus. Having at least 3 years in management position. - Proficient in CRM software and Microsoft Office Suite; - Ability to analyze data and generate actionable insights. - Strong organizational skills and attention to detail. - Strategic thinking and problem-solving abilities. - Strong customer and service orientation. - Effective communication and relationship building skills. - Ability to work collaboratively across departments. - Fluent in English with both speaking & writing Skills.
Yêu cầu nên có
- Experience in the local Vietnamese marketplace. - Strong leadership skills with a track record of managing high-performing teams. - Excellent communication and interpersonal skills. - Strong Telesales & Customer Care Training Skills & Material Training Development & Design - Familiarity with the Vietnamese education market and cultural nuances is an advantage.
Công việc cụ thể là gì?
- Oversee daily operations of the student recruitment teams to ensure alignment with strategic goals and compliance with university standards. - Develop and implement effective recruitment processes to enhance productivity and performance, ensuring all team members understand their roles. - Monitor recruitment metrics and analyze data to identify areas for improvement and drive actionable changes, sharing insights with the team. - Collaborate with cross-functional teams to ensure seamless execution of recruitment strategies. - Standardized procedures for lead management, application processing, and follow-ups to ensure compliance and efficiency. - Conduct regular meetings with recruitment teams to review progress, address challenges, and align on objectives. - Develop contingency plans to address unforeseen challenges in the recruitment process, ensuring team readiness. - Lead and manage the tele-sales and customer care teams to maximize outreach and conversion rates, ensuring high-quality interactions with prospective students. - Develop training programs focused on improving tele sales techniques and customer engagement strategies. - Implement a monthly care planning initiative to enhance customer experience, ensuring prospective students receive timely and relevant information. - Design and execute initiatives aimed at nurturing relationships with prospective students from early stages (grades 10, 11, etc.) to increase awareness and interest in BUV. - Monitor performance metrics for both teams, conducting regular evaluations to foster improvement and accountability. - Establish a bursary and scholarship budget control system, monitoring & proposing suitable schemes to the Head of Student Recruitment & Business Development. - Manage customer feedback channels such as email and hotline, addressing and resolving feedback from customers promptly to ensure satisfaction and recommending appropriate solutions to the Head of Student Recruitment & Business Development and related departments. - Plan, manage event team to organize, and execute recruitment events such as campus tours, sale event, workshop, webinars, agent, corporate appreciation events, etc ensuring they align with marketing & student recruitment strategies. - Collaborate with the Marketing Team to coordinate large-scale recruitment events, ensuring effective promotional strategies are in place. - Manage logistics, including venue selection, vendor coordination, and materials preparation, to ensure smooth event execution. - Develop and oversee promotion campaign designed to attract high-potential students and increase enrollment through strategic marketing. - Collect feedback post-events to assess effectiveness and areas for improvement for future endeavors. - Track attendance and engagement metrics from events to inform future planning and strategy adjustments. - Create comprehensive training programs and materials for all positions within the department, ensuring alignment with organizational goals. - Develop engaging training resources that incorporate best practices in recruitment, customer care, and sales techniques, utilizing various media. - Facilitate training sessions that cater to different learning styles and enhance knowledge retention, including workshops and e-learning. - Foster a culture of continuous improvement by incorporating feedback from staff to refine training programs and ensure relevance. - Establish a mentorship program within the department to support new hires and promote knowledge sharing among team members. - Regularly update training materials to reflect changes in processes, policies, and market trends, ensuring relevance and effectiveness. - Encourage team members to participate in professional development opportunities to enhance their skills and knowledge base. - Oversee administrative and logistics functions within the department, including planning and budget control for all recruitment-related activities. - Ensure all administrative processes, purchasing, and payment processing adhere to company standards and regulatory requirements. - Analyze existing recruitment processes to identify opportunities for operational efficiencies and enhancements, implementing best practices. - Propose and implement digital solutions to streamline recruitment activities and improve applicant experiences, focusing on user-friendly interfaces. - Monitor and ensure compliance with established standards in application management to minimize drop rates and enhance applicant satisfaction. - Conduct regular audits of administrative procedures to identify gaps and areas for improvement, ensuring alignment with company policies. - Collaborate with finance and procurement teams to ensure timely processing of payments and adherence to budget constraints. - Manage the CRM system to ensure accurate tracking of leads, applications, and enrollments, training staff on its effective use. - Train team members on CRM best practices for effective lead management and reporting, ensuring everyone understands their roles. - Utilize CRM data to generate insights that inform strategic decision-making and recruitment initiatives, sharing findings with the team. - Prepare regular reports on recruitment activities, outcomes, and market trends for senior management, highlighting achievements and areas for growth. - Conduct market research to identify new opportunities and inform recruitment strategies based on data-driven insights. - Monitor and assess the effectiveness of recruitment campaigns through CRM analytics, adjusting strategies as necessary. - Engage with IT to ensure the CRM system remains updated and meets the evolving needs of the department. • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:30 - 17:30 • Cấp bậc: Quản lý
Quyền lợi có gì?
Lương thưởng
13th month Tet bonus for Vietnamese candidates. Annual cost-of-living adjustment and performance bonus
Bảo hiểm & sức khoẻ
Healthcare plan including private accident, medical, and dental insurance, as well as annual health checks
Cân bằng công việc-cuộc sống
20 days of annual leave, public holidays, and 5 days of paid sick leave. Onsite fitness and sports centre
Văn hoá công ty
Recognition and awards programmes. Various staff events throughout the year, including outings, year-end parties, sports activities, and other events. Opportunity to work within a professional and multi-cultural environment
Gia đình & con cái
Education support for staff, their dependents, and immediate relatives