Business Development Specialist, Vision Care

Purpose of this position / Position summary:

The business development Specialist will support the development and execution of strategies to drive business growth and expand market presence. Will assist in identifying new business opportunities, nurturing relationships with existing clients, and supporting sales efforts to increase market share for our range of ophthalmic lens products, VCS devices and business models. The Business Development Specialist, will work closely with the marketing, VCS, back office and training teams to understand how to better serve our customers and help introduce innovative solutions that align with business objectives.

Primary duties and responsibilities:

Including but not limited to.

1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VCS devices, and related business models.

- Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.

- Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.

- Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.

- Nurture Relationships with Existing Clients

2. Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.

- Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.

- Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.

- Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.

- Support Sales Efforts to Increase Market Share

- Collaborate with Cross-Functional Teams to Better Serve Customers

3. Work closely with the marketing, VCS, back office, and training teams to understand customer needs and align solutions with business objectives.

- Share customer feedback and market insights with internal teams to drive product and service innovations.

- Assist in the development of training programs and resources that enhance customer understanding of products and services.

- Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.

- Manage Account Receivables and Ensure Timely Payment Collection

- Create customers according to their specific business nature

4. Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.

- Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.

- Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.

- Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.

- Support the Commercial Head in driving collaboration with the MED team to deliver an integrated One ZEISS solutions approach for the hospital channel.

Any other duties and responsibilities as assigned by the management

• Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Nhân viên (executive)