Business Operations Manager

POSITION OVERVIEW

The People & Business Operations Manager is responsible for coordinating, managing, and optimizing internal operations across business units, ensuring operational efficiency, organizational alignment, and business performance.

Reporting directly to the Head of Business, this role drives operational effectiveness through three key pillars: People, Systems, and Financial Performance.

Acting as a central operational partner to business leaders and corporate functions, the role translates business priorities into structured execution, monitors performance, strengthens internal processes, and enables teams to operate efficiently as the business grows.

KEY RESPONSIBILITIES

1. Business & Organizational Operations

- Manage and coordinate day-to-day internal operations across business units, ensuring alignment with business priorities, timelines, and approved budgets.

- Establish and maintain operational workflows, reporting structures, approval processes, and cross-functional coordination mechanisms.

- Lead weekly and monthly operational reviews, track action items, identify bottlenecks, and follow through on issue resolution.

- Coordinate with business leaders and corporate functions, including Finance, HR, Legal, Procurement, and Project Management, to ensure efficient execution and accountability.

- Monitor organizational workload, operational capacity, and resource utilization; identify opportunities to improve efficiency.

- Support the Head of Business in translating management decisions into actionable plans with clear ownership, timelines, and expected outcomes.

2. People Operations & Organizational Effectiveness

- Coordinate annual and quarterly workforce planning, including headcount requirements, recruitment priorities, and personnel budget tracking.

- Partner with Corporate HR and business leaders on recruitment planning, onboarding, performance reviews, and employee development initiatives.

- Maintain organizational structures, job descriptions, role responsibilities, and reporting lines to ensure clarity and accountability.

- Coordinate performance management cycles, consolidate evaluation results, and follow up on agreed development actions.

- Identify people-related operational challenges and recommend improvements in team structure, workload allocation, and collaboration.

- Support internal communication, employee engagement, and culture-building initiatives in collaboration with Corporate HR.

3. Business & Financial Performance Management

- Work closely with Finance and business leaders to coordinate annual operating plans (AOP), business budgets, and periodic financial forecasts.

- Monitor business performance against approved targets, including revenue, gross margin, operating expenses, and personnel costs.

- Prepare monthly and quarterly business performance reports, highlighting budget variances, operational risks, and improvement opportunities.

- Track cost efficiency, resource utilization, and productivity across business units.

- Coordinate financial and operational data reconciliation, ensuring timely and accurate management reporting.

- Provide business insights and recommendations to support leadership in resource allocation, cost optimization, and operational decision-making.

4. Systems, Processes & Governance

- Develop, document, implement, and continuously improve internal SOPs, workflows, approval matrices, and reporting standards.

- Ensure operational compliance with approved corporate policies and internal governance requirements.

- Coordinate with Finance, HR, Legal, and Procurement to address compliance requirements, operational risks, and documentation.

- Maintain centralized management dashboards and tracking systems to improve operational visibility and decision-making.

- Identify opportunities for workflow automation, data integration, and digital tools to improve operational productivity.

- Drive process adoption and ensure consistent implementation across business units.

5. Cross-Functional Alignment & Operational Improvement

- Act as a key coordination point between business units and corporate functions.

- Translate strategic priorities from the Head of Business into measurable operational initiatives.

- Monitor the implementation of organizational changes, new operating models, and internal improvement projects.

- Proactively identify operational gaps, dependencies, and risks; propose solutions and escalate critical decisions when needed.

- Support business growth and new initiatives through operational planning, resource coordination, and process readiness.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 9:00 - 18:00 • Cấp bậc: Quản lý • Loại công việc: Toàn thời gian