Cargowise Support Specialist

Lương không công khai

Quận 4, Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 28/10/2026

Đăng 10 ngày trước

Yêu cầu công việc

• Maritime Studies, Logistics, Supply Chain Management, or a related field.

• Minimum 2 years of hands-on CargoWise experience, preferably in support, administration, MDM, or freight-forwarding operations.

• Good understanding of CargoWise workflows, Organization/MDM, user administration, and forwarding operations.

• Experience with L1 support / ticket management, troubleshooting, and issue escalation.

• Good Excel and data-analysis skills.

• Strong attention to detail, problem-solving, communication, and customer-service skills.

• Well-organized, responsive, and able to manage multiple BAU requests independently. Strong communication, facilitation, and stakeholder management.

• Analytical and problem-solving mindset.

• Able to influence and drive change across countries.

• Detail-oriented, proactive, and strong ownership.

Công việc cụ thể là gì?

As Ben Line Group undertakes the transformation and standardization of its end-to-end processes from Operations through Finance, strong and reliable master data is a critical foundation for system integration, automation, reporting, and process control.

The CargoWise Support Specialist is responsible for building and maintaining this foundation by ensuring a high standard of CargoWise Master Data, data governance, and administrative control. The role also provides reliable L1 support and day-to-day system administration to ensure users can operate CargoWise effectively and consistently.

• Provide L1 CargoWise support, troubleshoot user issues, manage tickets, and escalate complex cases to Functional/Technical Specialists.

• Manage CargoWise Master Data (MDM) creation, updates, validation, duplicate checks, and data clean-up.

• Perform regular MDM and data-quality audits and follow up on identified issues.

• Handle CargoWise administrative and other assigned BAU tasks.

• Maintain support records, knowledge articles, SOPs, and administrative Work Instructions.

• Produce regular support/MDM reports and monitor ticket SLA, data quality, and outstanding actions.

• Support Functional and Technical Specialists during UAT, data clean-up, system changes, and improvement projects.

• Identify recurring support issues and recommend opportunities for process improvement and automation.

• Cấp bậc: Nhân viên (executive)

Ben Line Agencies (Vietnam)

Hậu cần/Giao nhận

Ben Line Agencies provides a range of agency services to the marine industry in Asia. Through a network of offices covering the region we provide first class liner and port agency services to many of the best known names in the maritime sector, together with an extensive range of related services. With over 150 years of experience in the shipping industry in Asia, Ben Line Agencies has established a network of 100 offices across 15 countries and has built a solid reputation based on integrity, consistency and competence. In Vietnam, we have Head office in HCMC, branch offices in Hanoi, Haiphong, Vung Tau and Ha Tinh. Head office: 5B Ton Duc Thang Street, Ben Nghe Ward, Dist. 1, HCM City Hanoi office: CDC building, 25 Le Dai Hanh St., Hai Ba Trung Dist., Hanoi Haiphong office: TD Business Center, 20A Lot, Le Hong Phong St., Dong Khe ward, Haiphong Vung Tau office: Petro Vietnam Tower, 8 Hoang Dieu St., Vung Tau City Ha Tinh office: Vung Ang economic zone, Ky Long ward, Ky Anh town, Ha Tinh province. ***A good working environment and good opportunities to be developed will be offered to successful candidates. Activities of the company intend to create a respectful workplace in which every individual has the opportunity to reach his/ her highest potential. For further information, please visit our web site www.benlineagencies.com

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