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MAG is an international humanitarian non-governmental organization clearing remnants of conflicts in current and former conflict zones. Present in Vietnam since 1999, MAG clears cluster munitions, and unexploded bombs and returns safe land to communities, enabling them to build a safer and more sustainable future.
We are seeking a strong qualified Communications and Safeguarding Coordinator (CSC), who is responsible for the internal and external communications and visibility of MAG Vietnam, promotes MAG’s branding and identity, country’s profile through leading and coordinating day to day communication (Facebook postings, media visits, media coverages, filming projects, holding events) and visibility work. The CSC also coordinates safeguarding work across MAG Vietnam. The CSC is a country focal point to liaise with HQ Communication team and safeguarding, contribute to global communication and safeguarding initiatives and roll out global communication plan and country level communications strategy at country level.
Job Purpose:
The Communications and Safeguarding Coordinator (CSC) position oversees the internal and external communications and visibility of MAG Vietnam, promotes MAG’s branding and identity, country’s profile through leading and coordinating day to day communication (Facebook postings, media visits, media coverages, filming projects, holding events) and visibility work. The CSC also coordinates safeguarding work across MAG Vietnam.
This position supports the Country Director (CD) in preparing the reports, case studies, donor visits (as and when required) and disseminate country’s initiatives in programme. The position also supports the Community Liaison Manager in the implementation of MAG’s digital explosive ordnance risk education work.
The CSC is a country focal point to liaise with HQ Communication team and safeguarding, contribute to global communication and safeguarding initiatives and roll out global communication plan and country level communications strategy at country level.
Country and Communications Strategies, communications guidelines and protocols
• Support CD to develop and rollout country communication strategy
• Support CD to develop communication guideline/protocols, annual communication plan and monitoring the implementation and compliance.
• Support CD to rollout global and country program strategies in specific areas such as designing materials, printing, dissemination training & workshops.
Internal and External Communication Work
• Manage MAG’s Vietnam Facebook, Instagram and YouTube pages to highlight MAG’s works, achievements and donor’s contributions, in close coordination with operations team in Quang Tri and Quang Binh to collect photos & information. Regularly track and analyze the impact of MAG Vietnam’s Social Media, come up with solutions and plan to reach a wider audience
• Coordinate with Ops team and vendors to produce communication products and materials for internal and external audience (leaflet, newsletter, quarterly country updates…)
• Manage media visits (newspapers, TV) and vetting process of media publications, consult with CD/SMT to properly handle media issues identified to protect MAG’s branding and reputation
• Support HQ communication team in comms/media related request (i.e filming projects, global initiatives and workplan); participate in global communication network for learning and sharing.
• Assist and facilitate the delivery of communications and/ or digital EORE projects
• Manage, guide and support the communications-related work of two provincial designated Communications Supporters.
• Regularly update the media contact list, maintain good relationships with press and media and work with them to make sure the opportunities for MAG coverage are utilized when needed
Programme Reporting, events and visits
• Support the CD to prepare training reports, case studies, photos and others as required ensuring the quality and timely quarterly, bi-annual and annual narrative reports for MAG’s projects
• Support in delivery of annual staff meetings and other events, from concept, layout, content, budget to coordination and monitoring the event organization at the field
Visibility Management
• Oversee the annual budget, supplies and inventory of MAG’s visibility items and publications for communication related works, branding, visits, events (eg calendars, postcard, posters, shirts, hat, logo…).
• Be responsible for the overall design and content of all visibility items.
• Manage the use of MAG’s visibility items within MAG and distribution to MAG’s supporters (hotels, museums, restaurants…)
• Make sure MAG’s and donors’ visibility guidelines are strictly complied throughout the programme; liaise with HQ for any updates on the visibility guidelines of MAG and donors for adjustment and compliance when needed.
Safeguarding
• Support the publication, dissemination and implementation of safeguarding policies, procedures and good practice.
• Manage the reporting mechanisms such as: the hotline and complaints/feedback boxes. Pass on all complaints to a committee who will establish the type of complaint and identify next steps.
• Liaise with focal points and provide ongoing support.
• Monitor MAG’s progress against safeguarding activities as set out in the safeguarding dashboard and provide support where gaps have been identified.
• Support the implementation of safeguarding best practice across MAG’s Vietnam Programme, ensuring MAG staff are supported and the programme is compliant against safeguarding standards, organising and delivering safeguarding workshops and refresher training
• Support with investigations of safeguarding cases as assigned by the CD.
All staff are expected to undertake the following general duties:
• Work within the framework of the Policy on Personal Conduct
• Work within the framework of MAG’s core values, promoting its ethos and mission statement.
• Work towards achieving programme and/or department business plan objectives
• Ensure familiarity with and adhere to all MAG policies and procedures and keep informed of MAG activities
• Undertake and apply learning from appropriate training and development programmes.
• Undertake the role in a manner appropriate to the cultural context and within the local legal framework.
• Understand and uphold the standards outlined in MAG’s Safeguarding Framework, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with MAG’s work and reporting concerns if they do arise.
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