Customer Experience Executive

8 - 15 triệu VNĐ/tháng

Quận Ngũ Hành Sơn, Đà Nẵng (On-site)

Nghỉ trọn T7, CN

Hạn chót 26/11/2026

Đăng 16 ngày trước

Yêu cầu công việc

  • Experience in handling customer inquiries and resolving issues in a professional and timely manner
  • Excellent verbal and written communication skills to effectively interact with customers and internal teams
  • Active listening skills and ability to empathize with customers to understand their needs and concerns
  • Strong problem-solving abilities to address customer issues and provide suitable solutions
  • Ability to think critically and adapt to changing situations while maintaining composure
  • Passion for delivering exceptional customer experiences and a commitment to exceeding customer expectations
  • Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
  • Familiarity with customer support tools and CRM systems is a plus
  • Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain.
  • Bachelor's degree or equivalent experience in a relevant field is preferred
  • Previous experience in customer service, customer support, or a related role is required

Yêu cầu nên có

Familiarity with customer support tools and CRM systems Bachelor's degree or equivalent experience in a relevant field

Công việc cụ thể là gì?

  • Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy
  • Provide clear and accurate information to customers regarding products, services, orders, and policies
  • Escalate complex issues to the appropriate departments for further investigation and resolution
  • Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
  • Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
  • Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
  • Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
  • Provide recommendations for process improvements to enhance efficiency and customer satisfaction
  • Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:30 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

Compensation & Benefits: Competitive and attractive salary package, 13th-month salary Receive bonuses and other employee benefits in accordance with state regulations, with a competitive total income package (including 13th-month salary)

Bảo hiểm & sức khoẻ

Social Insurance: Full salary-based contribution

Cân bằng công việc-cuộc sống

Seniority Leave: Additional annual leave for employees with 3+ years of service

Văn hoá công ty

Activities: Annual teambuilding and company trips

Khác

Chance to work in an international, dynamic, and youthful environment.
Opportunity to work with multi-national partners.