
Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 22/10/2026
Đăng 1 ngày trước
Ít hơn 20 ứng viên
- Bachelor’s degree in Supply Chain Management, Business Administration, Data Science, or a related field. - 2–3 years of experience working with large business partners in supply chain; FMCG experience is preferred. - Strong command of English, both written and spoken.
- Proficiency in Python or R for data manipulation and automation is preferred.
JOB PURPOSEThe Customer Experience (CX) team serves as the Supply Chain ambassador to customers across demand capture, demand fulfillment, and supply chain solutions. The team’s purpose is to maximize product availability, optimize cost-to-serve, and deliver an excellent customer experience that supports profitable business growth.This role acts as the Customer and Category Champion, leading demand capture, supply coordination, and service excellence through close collaboration with customers and cross-functional teams. It also leverages data products and advanced analytics to enable insight-driven decisions and build a more responsive, analytics-led value chain that improves availability, service performance, and operational productivity.KEY RESPONSIBILITIESPillar 1: Demand Insight:• Gather UFS activity data (from CCBT, UAM, DSR, and other sources) and identify internal and external factors that influence demand sensing, including promotions, customer activities, competitor actions, and market trends.• Collaborate with customers on joint forecasting to capture demand insights, committed volumes, and commercial assumptions such as investments and promotional plans for demand sensing adjustments.• Incorporate MT NSO plans and DT liquidation or substitution plans into forecast adjustments.• Analyze weekly sales patterns and engage customers to understand market and customer factors that affect demand.Pillar 2: Demand Sensing• Generate and validate demand sensing outputs to ensure accuracy and business relevance.• Identify key insights and demand drivers that impact forecast quality.• Continuously update demand sensing features and assumptions to improve model performance.• Align demand sensing outcomes with customers and commercial teams (CCD/KA) through fact-based discussion and negotiation.• Track demand sensing performance (FA/FB) and identify actions to improve forecast accuracy.Pillar 3: Demand & Supply Reconciliation• Analyze forecast versus demand sensing and review end-to-end stock positions to support customer fulfillment.• Work with commercial teams (CSP/KA) to align on demand adjustments based on supply realities and customer priorities.• Manage customer stock cover in line with the latest agreed demand plan.• Partner with MSO and Supply Planning to improve supply responsiveness through production and DRP adjustments.• Negotiate substitution solutions with customers, manage expectations proactively, and support stock reallocation across customers based on business needs and customer characteristics.Pillar 4: Service Level Analysis• Analyze service level performance by customer and category through daily and weekly deep dives to identify root causes.• Recommend and coordinate improvement actions with stakeholders to strengthen service level performance.Pillar 5: Supply Chain Solutions, Automation & Delivery Excellence• Define and implement supply chain operating solutions by integrating analytics and automation to improve process efficiency and customer value.• Build and scale digital capabilities, including data pipelines, dashboards, and automation tools, to improve visibility, productivity, and decision-making speed.• Lead end-to-end project delivery and manage internal and external stakeholders to ensure on-time, in-full execution and cross-functional alignment. • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Customer Facing Assistant Manager tại Hồ Chí Minh, đây là cơ hội làm việc tại Unilever Vietnam với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Personal Healthcare Insurance
Company shuttle. Free lunch provided
500 - 1,500 USD/tháng
Hồ Chí Minh
Nghỉ trọn T7, CN