Customer Relation Specialist

Công việc cụ thể là gì?

ABOUT YOUR ROLE (Mô tả chung về công việc) : Collaborate with Sales to build strong partnership with Korean/Chinese/Taiwanese customers, in terms of understand what customers need, directly with multi supporting department to meet customers expectation. YOUR RESPONSIBILITIES WILL INCLUDE (Các trách nhiệm đảm đương) : 1. Support Sales in achieving revenue targets: - Responsible for increasing revenue by achieving sales objectives in existing key accounts - Uncover and assess customer needs and develop and execute Key Sales Objectives - Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate with internal team - Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites – design and constantly improve forms and electronic communication tools. - Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units - Coordinate with purchasing to develop availability of key materials 2. Handle customer requirement - Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD. - Investigate and help resolve customer concerns promptly - Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries. 3. Coordinate with others department: - Collaborate with Sales, CS, Planning team according to customer expectations - Collaborate with Korean/Chinese team for order migration preparation and local support - Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan. 4. Provide excellent service to customer: - Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up - Material and FG stock planning coordination for key customers - Standard quotation and discount price set up with GSPD • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian