Customer Service & Documentation Executive (End-To-End Logistics Solutions)
Quận 3, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 22/11/2026
Đăng 4 giờ trước
Ít hơn 5 ứng viên
Yêu cầu công việc
REQUIREMENTS
Education
• Diploma or Bachelor’s degree in:
- Logistics
- Import-Export
- International Business
- Foreign Trade
- Or related fields
Experience
• Minimum 5 year of experience in Customer Service or Documentation within logistics, freight forwarding
• Customs and others relating to operation experience is an advantage.
Skills
• Good communication and customer service skill
• Strong attention to detail and organizational ability.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Problem analysis and problem-solving
• Self-motivated, responsible and teamwork spirit
• Solid computer skills with the ability to learn new systems quickly.
Language
• Good command of English for daily communication (both written and spoken) is required.
Yêu cầu nên có
Experience in customs or other operations
Công việc cụ thể là gì?
1. Customer Service
Booking Handling
- Receive and process booking requests from customers, agents, and sales teams.
- Check flight/vessel schedules, space availability, and cut-off timelines.
- Coordinate with airlines, shipping lines, co-loaders, and overseas agents to secure bookings.
- Confirm booking details and transportation arrangements with customers.
Shipment Monitoring
- Monitor shipment status from booking until cargo delivery completion.
- Proactively update customers on shipment progress, including:
- ETD / ETA
- Delays or schedule changes
- Arrival status
- Operational issues or exceptions
- Ensure all shipment timelines and deadlines are properly managed.
Trucking Coordination
- Coordinate with trucking vendors to arrange cargo pick-up and delivery according to shipment schedules
- Coordinate with warehouse teams regarding cargo readiness and loading schedules.
- Provide trucking instructions and shipment details to drivers and related parties
- Coordinate with trucking vendors, carrier and customers to ensure smooth cargo movement.
Issue Resolution
- Coordinate with relevant parties to resolve operational issues, including:
- Flight/vessel delays
- Missing or incorrect documents
- Booking cancellations or amendments
- Disputes related to charges or shipment handling
- Etc….
- Provide timely support and solutions to customers throughout the shipment process.
Customer Relationship Management
- Maintain good relationships with customers and business partners.
- Respond to emails and inquiries professionally and promptly.
- Support customers with service information, schedules, and shipping procedures.
2. Documentation
- Documentation Preparation
- Prepare and verify shipping documents, including:
- HAWB / MAWB
- House B/L / Master B/L
- Shipping Instruction (SI)
- Invoice
- Packing List
- Manifest
- Arrival Notice
- Debit Note / Credit Note/SOA
- Ensure all documentation is accurate, complete, and submitted within required timelines.
Shipment Data Verification
- Verify shipment information such as:
- Shipper / Consignee details
- Cargo quantity, weight, and dimensions
- Commodity description
- Routing and flight/vessel information
- Ensure consistency between booking details and shipping documents.
Document Submission & Filing
- Send pre-alerts and shipping documents to overseas agents and related parties on time.
- Follow up on document confirmation and corrections when required.
- Maintain organized filing and record management for all shipment documents.
3. Internal Coordination
- Coordinate with Sales, Operations, Pricing and Accounting teams to ensure smooth shipment execution.
- Support payment and billing follow-up before document/shipment release.
- Maintain effective communication with internal departments.
4. Operational Control & Risk Management
- Ensure shipments are executed in compliance with company SOPs, approved commercial terms, and operational procedures.
- Verify shipment release requirements, documentation control, and applicable credit restrictions before cargo or document release.
- Identify and escalate operational, financial, and compliance risks in a timely manner.
- Coordinate with Sales and Accounting to follow up on outstanding receivables, payment commitments, and customer credit issues within assigned authority.
- Investigate operational errors, customer complaints, and service failures, and implement preventive actions.
5. Team Leadership & Management
- Lead, supervise, and allocate daily tasks to ensure team productivity, efficiency, and service quality.
- Monitor team performance, workload, KPIs, and compliance with company SOPs.
- Provide coaching, training, and guidance to develop team capabilities.
- Oversee operational issues, documentation accuracy, risk control, and timely escalation.
- Coordinate with relevant departments to ensure smooth operations and effective problem-solving.
- Drive continuous improvement and take accountability for overall departmental performance.
6. Reporting & Continuous Improvement
- Prepare daily operational updates and shipment status reports.
- Escalate urgent operational issues to management in a timely manner.
- Prepare periodic reports to the Board of Directors regarding:
- Work performance
- Risks
- Service expansion opportunities
- Other related reports
- Propose improvements to customer service quality and operational efficiency.
- Maintain professionalism and service mindset in all communications
- Perform other tasks assigned by Management / Branch Director.
Quyền lợi có gì?
Lương thưởng
Lương tháng 13, thưởng tết và các dịp lễ
