Customer Service & Logistics Senior Executive

Công việc cụ thể là gì?

We are looking for an experienced Customer Service & Logistics Senior Executive with strong expertise in trading operations, shipment handling, and supplier coordination. The ideal candidate has at least 3 years of experience in import–export within the chemical industry (preferred: footwear, plastics, cosmetics, food ingredients, or related chemical sectors). Key Responsibilities 1. Order Management & Processing Accuracy • Process customer orders accurately and ensure timely coordination with internal stakeholders. • Monitor order status, inventory availability, and fulfilment progress to minimize operational disruptions. • Ensure timely and accurate delivery fulfilment aligned with customer requirements and service expectations. 2. Purchase Order (PO) & Supplier Management • Process purchase orders accurately and ensure timely submission to suppliers. • Coordinate with suppliers on order confirmation, delivery schedule, documentation (PI, COA, MSDS, packing list, etc.). • Manage both commercial and sample shipments, ensuring proper tracking and documentation. 3. Shipment & Import–Export Operations • Work with freight forwarders on booking, shipping instructions, customs clearance, and delivery to warehouse. • Monitor cargo movement end-to-end: ETD/ETA, delays, customs status, demurrage/detention. • Handle import/export documents in compliance with local regulations. 4. Demand Planning & Inventory Control • Collect sales forecasts and historical data to prepare demand forecast for purchasing. • Monitor inventory level to ensure stock availability while minimizing overstock. • Assist in minimizing stock shortages, excess inventory, and fulfilment risks. 5. Internal Coordination • Work closely with sales, warehouse, finance, and suppliers to ensure smooth operations. • Maintain updated data in ERP system (PO, inventory, shipment status, sample records). • Prepare shipment reports, inventory reports, demand planning reports. • Handle new projects that company assigned • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: • Loại công việc: