Customer Service Representative - Supply Chain Management

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OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd. Summary: Customer Service Representative The CSR is responsible for the smooth-running daily operations by improving delivery performance and ensuring the good service to Customers. Supervisory Responsibilities: • None Duties and Responsibilities: • Interface and handle customer order and samples issues • Process order details in Optilink system. Issue orders to vendor and PI to customer • Sales order data check and ensure accurate data • Acknowledges PO and resolves customer concerns. (Required the spirit of "We work for customer) • Communicate of delivery schedule to all involved parties (Customers, OIA destination, OIA CS Taiwan, Supplier, Ocean team, Air freight team, Logistics Team) • AR: Collect payment details from Customer and do cash application. • AR: Issue AR adjustment in system Sharepoint • AP: Review payment plans and provide payment details with Suppliers. • AP: Issue document of Deem Agent transactions. • Do delivery performance analysis of customer and report to report management as monthly basis. • Traveling: Visiting Customers / Suppliers is required • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian