Customer Service Specialist

Lương không công khai

Huyện Trảng Bom, Đồng Nai (On-site)

Nghỉ trọn T7, CN

Hạn chót 19/11/2026

Đăng 23 ngày trước

Yêu cầu công việc

  • Bachelor’s degree or equivalent with at least 1 year of experience in logistics, warehouse or customer service operations.
  • Strong customer service mindset with the ability to manage client relationships, handle escalations, ensure customer satisfaction.
  • Good communication and coordination skills to work effectively with customers and cross-functional teams.
  • Detail-oriented, responsible, and able to work independently in a fast-paced environment.
  • Strong problem-solving, decision-making, and prioritization skills to manage multiple tasks and meet deadlines.
  • Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.

How to Apply: Please apply through our official career website using the link below.

https://jobs.kuehne-nagel.com/global/en/job/19631/Contract-Logistics-Customer-Service-Specialist

To ensure your application can be properly tracked and updated, please note that application status updates will only be provided to candidates who apply through our official system.

Yêu cầu nên có

Familiarity with WMS systems

Công việc cụ thể là gì?

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.

• To communicate with customers regarding the order status or when issues arise.

• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

• To ensure compliance with all customer contractual obligations on the part of the company.

Working hour: From 08:00 to 17:00, Monday to Saturday.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

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