Customer Service Specialist (Freight Forwarder)

This position is responsible for managing key customer accounts to ensure customer

satisfaction, operational excellence, effective coordination among customers and internal

stakeholders, and achievement of agreed service levels.

- Manage day-to-day operations for assigned accounts, ensuring smooth shipment execution and effective exception handling.

- Serve as the primary contact point for customers on service-related matters and handle escalations when required.

- Monitor shipment activities, identify service risks, and drive timely resolution of operational issues.

- Coordinate closely with Operations, Key Account Management, and other stakeholders to deliver effective solutions and maintain service excellence.

- Prepare and maintain shipment reports, KPI reports, Statements of Account (SOA) and other management reports as required.

- Perform other duties and projects as assigned by the Manager.