Customer Services Officer (Hanoi Centre) - O Cho Dua, Hanoi

Lương không công khai

Hà Nội (On-site)

Có làm cuối tuần

Hạn chót 11/12/2026

Đăng 1 ngày trước

Ít hơn 5 ứng viên

Yêu cầu công việc

  • Able to communicate in English, especially in listening and speaking skills
  • At least 6 months of experience in customer service or a client-facing role
  • Flexibility to work on shifts.
  • Highly proficient in spoken and written Vietnamese
  • Strong communication, problem-solving skills, and a customer service mindset.
  • Proactive at work.

Công việc cụ thể là gì?

Working location: Hanoi Centre (175 Nguyen Thai Hoc, O Cho Dua, Hanoi)

Working schedule: Rotating shifts,1 shift/day, 6 days/week, with 1 day off/week.

- Shift options: (Break: 1-hour break per shift)

  • 8:30 AM – 5:30 PM
  • 11:00 AM – 8:00 PM
  • 1:00 PM – 10:00 PM

Main Responsibilities

  • Providing information and answering customer inquiries through telephone, email, or face-to-face.
  • Controlling and managing to lend a baby stroller, wheelchair, portable charger, charging locker, and umbrella service, the selling of gift cards, first aid room, complaint room, lost & found, cloakroom service.
  • Guiding and redeeming Rewards+ (CRM) programs, bonus point gift cards for the Co-brand card program and membership card.
  • Coordinating with other departments & tenants to answer customer complaints, support, and give them the best shopping moments at Shopping Mall.
  • Supporting the A&P/CRM team to give gifts to customers on some promotion programs.
  • Controlling basic PA music system & announcement such as lost & found, promotion, opening/closing time, etc.
  • Making reports for CS services and others.
  • Overviewing Mall operations and directly reporting to the CS Supervisor and Manager if any issues occur.
  • Updating SOP (the standard of procedures at your site) and keeping it well updated.
  • Training and handing over the backup staff who will perform your position when you take leave (annual leave or sick leave)
  • Other tasks required by the Head of Department.
• Ngày làm việc: T2 - CN • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Bảo hiểm & sức khoẻ

Annual health check-up according to company policy.

Học hỏi & phát triển

Professional training & coaching by experts at Source of Asia.

Khác

Gross salary 10 mil VND.
Working in a professional multinational environment.
Annual performance review and salary review.