
Chưa cập nhật địa điểm
Nghỉ trọn T7, CN
Hạn chót 26/09/2026
Đăng 1 tháng trước
- 10 years of experience - Strong knowledge of the fashion industry including PPC, PLM and Supply Chain processes - Client facing experience in a Customer Success or Account Management role - Rich of SaaS Experience - Effective communication and relationship building skills - Strong commercial acumen with experience of owning renewal targets and revenue growth - Good stakeholder management skills - Ability to give compelling presentations up to board level - Comfortable interpreting usage data, KPIs and ROI metrics - Highly organized and self-motivated
- Experience of PLM / supply chain planning / ERP / Shop Floor systems - Experience of software implementation and support in a SaaS environment - Experience in the fashion / garment / textiles / footwear industry as a manager of Production, Planning & Control (PPC), Sales, Merchandising, Production, Supply Chain or IT - Experience of Account Management of software and services - Sufficiently ‘hands on’ and technical to quickly learn the Coats Digital software
- As a Customer Success Manager, you will be the primary point of contact for a portfolio of strategic clients, ensuring they derive maximum value from Coats Digital's suite of solutions. - Build deep, trusted relationships with key stakeholders, proactively identify opportunities to improve client outcomes, and partner with internal teams to ensure seamless onboarding, adoption, and retention. - Serve as the primary relationship owner for a defined portfolio of enterprise and mid-market clients. - Build strong, consultative relationships with senior stakeholders and operational champions within client organizations. - Conduct regular business reviews to align on goals, track value and identify new opportunities. - Monitor product adoption and usage metrics, proactively intervening where engagement is below expectations. - Own renewal forecasting for your portfolio, identifying at-risk accounts early and executing mitigation plans. - Identify and develop expansion opportunities by understanding clients' evolving needs and aligning them to Coats Digital solutions. - Partner with the commercial team to progress upsell and cross-sell opportunities. - Capture and articulate client feedback, translating insights into actionable input for Product, Engineering, and Sales. - Advocate internally for customer needs, ensuring the roadmap reflects real-world use cases. - Track and communicate customer outcomes, building compelling case studies. • Cấp bậc: Quản lý • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Customer Success Manager (SaaS / Software) tại Việt Nam, đây là cơ hội làm việc tại Coats Phong Phu với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
13th salary; 12-15 annual leaves; public holiday bonus. Annual Bonus up to 3-month salary; meal allowance; phone allowance
Bao Viet Healthcare for employees and 1-2 family members