Customer Support Team Leader（Operation Team Leader At A Freight Forwarding Company）

Yêu cầu công việc

- Bachelor's degree or above (however, this requirement does not apply to candidates with 3 years or more of import/export trade operation experience) - 3 years or more of import/export trade operation experience - Team leader or management experience - Risk assessment capability to analyze and evaluate operational risks and signs of potential problems - Ability to develop and implement recurrence prevention measures and operational improvement initiatives - English proficiency (email correspondence and business communication level) - Ability to use Microsoft Office (Excel, Word, PowerPoint, etc.) at a business level - Leadership - Able to appropriately lead a team and work toward improving operational quality - Able to proactively promote staff development and operational improvements - Risk Assessment and Improvement Capability - Able to identify signs of problems at an early stage, not only respond after problems occur - Able to identify concerns within the team and potential risks, and implement preventive measures - Able to identify issues in operational flows and procedures and propose improvements - Able to predict the impact of potential problems and develop and implement preventive measures in advance - Logical Thinking Ability - Able to logically organize and analyze matters - Able to perform reporting, communication, and consultation accurately and in a timely manner - Able to identify the root cause of problems and formulate recurrence prevention measures - Communication Ability - Able to communicate smoothly with internal and external stakeholders - Able to facilitate smooth customer support and coordination within the team - Personal Qualities - Positive and proactive attitude toward work - Honest and responsible - Able to continue working without giving up even in difficult situations - Able to work long-term and grow together with the organization