Disbursement & Repayment Officer

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I. Job Summary: Playing maker/checker role in daily tasks, providing an effective quantity and quality, supporting requests from internal and external customers to complete the assigned tasks and achieve the KIPs of D&R. Also giving comment(s)/ idea(s) on daily works to direct leader for process/procedure update/improvement (if any). II. Key Roles & Responsibilities 1. Check loan agreement information - Ensure customer signed fully on agreement - Make sure loan agreement contents (such as customer’s name, loan amount, due date, …) are correct and matched with LMS system - Providing a polite, professional and accurate response in accordance with agreed service standards. 2. Disburse loans in LMS - Make disbursement on LMS with maker role - Make sure contents (such as customer’s name, loan amount, due date, …) are correct and matched with loan agreements before disbursement. - Meet TAT and no pending case - Check and feedback to the requesters on time when having any related query/complaint 3. Do auto-debit registration and instruction - Check auto-debit forms and send them to banks for registration. Inform customers/relevant teams for fail registrations - Send orders to banks to deduct customers’ account - Check and feedback to the requesters on time when there is any related query/complaint 4. Upload repayment - Download bank statements and upload repayments into LMS system - Check error files to correct loan numbers for uploading. - Upload payments on time and no pending cases - Announce immediately to higher level when issue happens if any. 5. Handle requested email for upload pending payments, revert/correct and re-upload transactions - Check repayment receipts and compare with bank statements to find correct payments for uploading. - Reverse payments from loan agreements to re-upload into other loan agreements in case customers paid wrongly. - Follow manual/guideline and meet TAT - Check and feedback to the requesters on time when having any query/complaint 6. Refund excess money - Check and refund money on time in case customers pay double/wrong - Check repayment histories to find mismatch and require receipts (if any) - Check and feedback to the requesters on time when having any query/complaint 7. Do early termination - Do early termination on system upon customers’ requirement with maker role - Make sure FCL forms and repayments are correct and available - Check repayment histories/narrations to find out mismatch and require receipts (if any) - Check and feedback to the requesters when having any query/complaint 8. Other tasks - Checker disbursement, reversal, refund and early termination (If required) - Report daily/monthly/quarterly as requirement - Assist Team Lead to manage Disbursement & Repayment team - Other tasks when having assignment • Cấp bậc: • Loại công việc: