
Quận 12, Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 23/10/2026
Đăng 5 giờ trước
Ít hơn 5 ứng viên
- Knowledge of call center performance evaluation metrics. - Knowledge of risk identification and assessment. - Excellent communication and interpersonal skills. - Excellent organizational and leadership skills. - Strong problem-solving abilities. - Good teamwork and collaboration skills. - Good command of English.
- Proven Experience in call center management operations, experience in phone verification, or fraud assessment in eKYC activities - Experience in banking customer service is an advantage.
- Manage the day-to-day activities of the Video Call Team, including Video call, post – check, and outbound calling activities. - Arrange resources (people and facilities) to maximize productivity. - Analyze call results to ensure service quality and performance. Duties & Responsibilities - Manage the daily activities of the Video Call Team and directly handle video calls in special cases. - Exercise approval authority within assigned processes. - Provide training and coaching to Video Call Agents. - Plan and arrange resources for each working shift to meet customer requirements and the KPIs of the Video Call Team (missed call rate, waiting time, accuracy, etc.). - Propose improvements to ensure that service standards are met. - Prepare reports for upper management. • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian
Nếu bạn đang tìm kiếm vị trí [Dong Hung Thuan, Quận 12 Cũ] Ekyc Operations Specialist tại Quận 12, Hồ Chí Minh, đây là cơ hội làm việc tại Shinhan Bank Vietnam với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Social insurance & Health care insurance
Training and Development