E-Commerce Operations Executive (Website)

Working location: Ho Chi Minh City | Type of employee: Full-time

Report to: E-Commerce Manager | Level: Team member

The E-Commerce Operations Executive is responsible for ensuring the smooth day-to-day operations of the Company‘s e-commerce business across owned channels and third-party platforms. This role oversees order processing, financial reconciliation, customer service, operational documentation, and cross-functional project coordination to deliver an efficient online shopping experience and support business growth.

I. Some of the key responsibilities

- Coordinate and process online orders across the Company‘s website and third-party platforms (e.g. Lazada), ensuring timely order fulfillment, inventory accuracy, returns, refunds, and delivery coordination with retail stores, logistics partners, and vendors.

- Perform operational and financial reconciliations, including COD, payment gateways, marketplaces, vendors, retail transactions, bank transfers, accounts receivable, and monthly reconciliation reports.

- Review and prepare operational documentation, including partner contracts, payment requests, reconciliation reports, and other paperwork while ensuring compliance with internal procedures.

- Support e-commerce projects by coordinating with internal teams and external partners, maintaining and optimizing ERP systems, and participating in new platform implementations and integrations.

- Provide daily customer service support by handling inquiries, tracking orders, resolving complaints, coordinating returns and exchanges, and ensuring a positive customer experience across all communication channels.

- Other tasks assigned by the Company.