IT Leader

Budget and Planning

• Work out site proposal for IT CAPEX and OPEX requirement and HC planning
• Submit budget planning to Asia IT Manager

Technical Responsibility

Infrastructure

• Consult Regional IT Manager to formulate site IT strategy, design and realization of local IT infrastructure and contribute to regional, global IT strategy
• Manage and support existing IT infrastructure (e.g. VMWare, Email, Backup, File Server, File shares, Security, Switches, Routers, Virus protection, CCTV, Network systems)
• Manage Gentherm Vietnam network system LAN/WAN/WWAN as subject matter expert
• Participate in building of Gentherm IT systems
• Proactively monitor various aspects of IT infrastructure (e.g. network traffic flow end to end), identify areas of concern, and support in developing action plans to address them.

Business System/BPI

• Involved in IT Infrastructure section of business system/BPI projects as an IT Infrastructure expert

Maintain complete IT infrastructure documentation and records (System documentations, configurations, software purchases, licensing information)

Operational Responsibility

Outsource vendor coordination

• Setup necessary maintenance/support contracts with vendors to ensure service level agreement (SLA) agreed with business could be honored
• Delegate maintenance and patching tasks when necessary to ensure jobs are completed on time
• Escalate to vendor or global IT teams if SLA is breached

Maintenance and Patches

• Perform regular maintenance on all IT equipment – this includes servers, desktops, laptops, firewalls, switches, printers, access points
• Ensure software patches and security upgrades are regularly applied to all IT equipment which includes servers, desktops, laptops, network equipment as per described in IT policies
• Support in monitoring and audit of nightly backup, and restoration according to IT policies to ensure backup effectiveness and disaster recovery readiness
• Support in establishing preventive measures, carry out corrective actions to improve IT infrastructure’s performance
• Setup/modify user access rights in accordance with company policies as well as HR requirements
• Perform replacement of end user device per IT policies

User support

• Set up new users and disabling expired accounts as per global IT policy, in cooperation with HR
• Provide training to staff and orienting them on how to user computer hardware and software systems
• Provide assistance & (level 1) support to colleagues located in HaNam site for all IT-related matters
• Escalate issues according to predefined conditions to regional subject matter expert (Level 2) or Global IT teams (Level 3)
• On call after business hour as per required
• Provide necessary software and end user device to users upon request and approval

Disaster Recovery (DR)

• Support in creating risk mitigation matrix during risk assessments and DR planning

Performance Monitoring

• Establish regular monitoring on key performance indicator (KPI) of various IT systems, equipment
• Ensure IT system’s availability and performance is compliant with agreed levels
• Set up, monitor and evaluate objectives and KPIs for the department in alignment with the plant objectives and risks.

People Management:

• Recruit, train, monitor performance and motivate, develop and retain IT team members
• Manage IT team to support to colleagues located in HaNam site for all IT-related matters

Project Management

• Support Asia IT Manger in managing local section of IT projects, undertake small to medium-sized IT projects as instructed by Asia IT Manager
• Lead Asia’s regional network projects/initiatives as assigned by IT Leaders
• Coordinate with other IT team such as regional or global IT teams
• Ensure efficient, cost-effective & timely delivery of projects and compliance with IT security requirements

Business Development/Customer Relationship Management

• Ensure a high level of customer service and support is provided to all internal and external customers
• Establish and maintain good relationship with users and managers
• Support in translating business needs into IT requirement

Coordinate regional/global activities

• Coordinate of computer maintenance with other IT professionals from region or global IT teams
• Work with other global & regional IT administrators to support existing Data Center, especially in terms of managing the SANs, Virtual Infrastructures, power, cooling, cabling, and network.
• Support all security related issues and work closely with different groups to identify and resolve different vulnerabilities.

Finance, Human Resource, and Administration

• Prepare all necessary administrative documents for purchases, maintenance contracts
• Keep track of IT hardware and software in fixed assets registries
• Perform HSE related tasks following IT and HSE standards and policies
• Other miscellaneous tasks as assigned by IT Management team

• Cấp bậc: Quản lý • Loại công việc: Toàn thời gian