IT Specialist

PURPOSE

The IT Specialist is responsible for delivering reliable, secure, and efficient IT support and infrastructure management for Bel Vietnam. The role ensures day-to-day IT operations are aligned with Groupe Bel's global IT standards. The IT Specialist acts as the primary IT point of contact for all Bel Vietnam employees and works closely with the Regional IT team.

KEY RESPONSIBILITIES

1. Technical Support & Infrastructure Management

Install, configure, and troubleshoot hardware, software, and peripheral devices for end-users

Manage and maintain IT infrastructure, including Cisco Meraki and Catalyst switches, Forcepoint firewalls, and other network technologies

Install, configure, and support Windows environments (Windows 11, Windows Server 2016, and 2019)

Manage user identities and access via Microsoft Entra ID (Azure AD)

Support endpoint management using Microsoft Intune or equivalent MDM tools

Provide technical support for both office (HCMC) and production site (Binh Duong) when required

2. Policy Compliance & Security

Ensure compliance with Groupe Bel's IT standards, policies, and security protocols

Report any security incidents promptly to the Regional IT Manager and follow Bel's incident response procedures

Documentation & Reporting

Maintain accurate documentation of configurations, IT inventory, incidents, and changes

Log and manage all IT requests and incidents via ServiceNow ITSM platform

Provide regular updates to the Regional IT Manager and escalate unresolved issues when necessary

Maintain up-to-date documentation of local IT infrastructure, network diagrams, and vendor contacts

3. Vendor & Local Partner Management

Coordinate with local IT vendors, telecom providers, and service partners in Vietnam

Manage vendor contracts and service level agreements (SLAs) for IT equipment and services

Source and procure IT equipment in compliance with Bel procurement policies

Evaluate and recommend local technology solutions aligned with Bel global standards

4. Employee Onboarding & Offboarding

Manage full IT onboarding process for new Bel Vietnam employees:

Device setup, M365 account creation, access provisioning

IT orientation and tool introduction

Manage IT offboarding process:

Device collection, data backup, certified data wipe

Account deactivation and access revocation

Ensure all onboarding/offboarding steps are documented in ServiceNow