IT Support Engineer/ IT Helpdesk Engineer
Đồng Nai (On-site)
Nghỉ trọn T7, CN
Hạn chót 12/12/2026
Đăng 13 giờ trước
Ít hơn 20 ứng viên
Yêu cầu công việc
3. Job Requirements
Education
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Experience
- At least 2 years of experience in IT support, PC troubleshooting, network/system support, or IT administration.
- Experience supporting end users in a manufacturing environment is an advantage.
- Technical Knowledge
- Good knowledge of Windows operating systems and PC hardware/software troubleshooting.
- Basic understanding of Windows Server, network operating systems, and communication protocols.
- Familiarity with network/server backup systems.
- Good computer skills, particularly Microsoft Office applications.
- Knowledge of Active Directory, LAN/WAN, DNS, DHCP, and IT service management tools is an advantage.
- CCNA, MCSA, or other relevant IT certifications are preferred.
Competencies
- Strong troubleshooting, analytical, and problem-solving skills.
- Good customer service and communication skills.
- Able to manage multiple priorities and respond to urgent IT issues.
- Good command of spoken and written English.
- Team-oriented, proactive, and adaptable to a fast-paced manufacturing environment.
Yêu cầu nên có
Experience supporting end users in a manufacturing environment. Knowledge of Active Directory, LAN/WAN, DNS, DHCP, and IT service management tools. CCNA, MCSA, or other relevant IT certifications.
Công việc cụ thể là gì?
1. Role Overview
- Responsible for providing IT technical support to end users and manufacturing operations, ensuring the availability and reliability of computers, software, network connections, and IT services. The role also supports basic network/server administration, system maintenance, and IT security in coordination with the IT team.
2. Key Responsibilities
A. IT Technical Support
- Provide first-line and second-line support for PC hardware, software, operating systems, and peripherals.
- Diagnose and troubleshoot IT issues, replace or upgrade faulty components, and configure computer systems.
- Respond to helpdesk requests, manage incidents, and ensure timely resolution in accordance with SLAs.
- Provide onsite and off-hours support when required to minimize production disruptions.
B. Network & System Support
- Participate in the administration and maintenance of network infrastructure, servers, security systems, and desktop environments.
- Support corporate IT services and production-related applications.
- Assist with operating system backups and prepare computer hardware and components for production use.
- Escalate complex infrastructure issues to senior IT team members when necessary.
C. IT Service & Documentation
- Monitor and update helpdesk tickets, maintain troubleshooting records, and document issue resolutions.
- Communicate issue status and progress to end users, management, and relevant IT teams.
- Coordinate with internal IT teams and external vendors to resolve technical issues.
- Follow IT procedures, corporate standards, and service delivery requirements.
D. IT Security & Compliance
- Maintain endpoint security, antivirus protection, and data integrity.
- Follow corporate IT policies covering information security, licensed software, and change management.
- Support compliance with internal IT controls and procedures.
Quyền lợi có gì?
Lương thưởng
Compensation Package with an annual Bonus of 1.96–4.00 months’ salary, depending on job level, including the 13th-month bonus.
Bảo hiểm & sức khoẻ
Premium Health Insurance (Bao Viet Healthcare) providing comprehensive support for both physical and mental well-being.
Học hỏi & phát triển
Define training need for on job training, quality, EHS training or another
