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1. POSITION PURPOSE
The Logistics Lead is responsible for leading and controlling the company's day-to-day logistics operations, including Import, export, customs clearance, transportation, shipment planning and logistics documentation. The role supports the Supply Chain Manager in ensuring that materials, components and finished goods are moved on time, cost-effectively and in full compliance with applicable Customs and EPE requirements. The Logistics Lead serves as the key operational coordinator between Supply Chain, Warehouse, Purchasing, Production, Finance, Sales/Customer Service, Customs Brokers, Freight Forwarders, carriers, suppliers and customers. The position is expected to identify risks proactively, resolve logistics disruptions, improve operational efficiency and maintain a high level of customs compliance and shipment reliability.
2. KEY RESPONSIBILITIES
A. Logistics Operations & Shipment Management
- Lead and control daily import, export and transportation activities.
- Prepare and monitor daily/weekly shipment plans based on production, material and customer requirements.
- Coordinate the complete shipment process from booking and pickup through customs clearance, loading, departure and final delivery.
- Ensure shipments are executed according to agreed schedules and service levels.
- Monitor critical and urgent shipments and take proactive actions to prevent delays.
- Coordinate with Warehouse and Production to ensure appropriate inbound/outbound timing and material availability.
- Provide timely escalation to the Supply Chain Manager for critical logistics risks or disruptions.
B. Import, Export & Customs Compliance
- Lead import/export operations in accordance with company procedures and applicable Vietnamese Customs regulations.
- Ensure accuracy and consistency of logistics and customs documentation, including invoices, packing lists, transportation documents, customs declarations and other required supporting documents.
- Coordinate with Customs Brokers and relevant internal functions to ensure smooth customs clearance.
- Monitor and manage customs-related risks, including discrepancies in product descriptions, HS classification, quantity, value, origin, shipment type and supporting documents.
- Ensure proper control and traceability of goods movements within the EPE environment.
- Support customs inspections, inquiries, audits and post-clearance activities.
- Maintain appropriate customs and logistics records to ensure audit readiness.
- Proactively identify potential compliance risks and escalate significant issues to the Supply Chain Manager and relevant functions.
C. Transportation & Logistics Partner Management
- Manage day-to-day operations with freight forwarders, Customs Brokers, shipping lines, airlines and transportation providers.
- Monitor logistics service providers against agreed SLA and performance requirements.
- Ensure timely pickup, transportation and delivery of shipments.
- Investigate transportation delays, damages, losses and service failures.
D. Logistics Cost Control
- Monitor logistics costs against approved budgets and targets.
- Control freight, transportation, customs clearance, handling, storage, demurrage, detention and other logistics-related costs.
E. Team Leadership & Performance Management
- Lead, allocate and monitor the daily workload of the Logistics team.
- Establish clear ownership, priorities and timelines for logistics activities.
F. Problem Solving & Continuous Improvement
- Act as the first-level escalation point for logistics operational issues.
- Identify root causes of shipment delays, documentation errors, customs issues, transportation failures and additional costs.
G. Cross-Functional Collaboration & Reporting
- Work closely with Supply Chain, Warehouse, Purchasing, Production, Finance, Sales/Customer Service, Quality and other relevant functions.
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