Operation & Customer Service Executive

Công việc cụ thể là gì?

• Receive booking requests from customers and overseas agents. • Check vessel/flight schedules and secure bookings with carriers. • Coordinate with customers, shippers, carriers, and overseas agents to ensure shipments are arranged on schedule. • Monitor cargo readiness and follow up shipment progress until completion. • Prepare and verify shipping documents, including Bill of Lading (B/L), Air Waybill (AWB), Shipping Instruction (SI), VGM, Debit Note, and other related documents. • Send booking confirmation, pre-alert, shipping documents, and shipment updates to customers and overseas agents. • Handle customer inquiries and resolve shipment-related issues in a timely manner. • Coordinate with the Accounting Department regarding billing, payment collection, and supplier payments. • Ensure Original Bill release or Telex Release after payment is completed. • Accurately input and maintain shipment information, customer data, buying/selling rates, costs, and operational milestones in the company system. • Verify the accuracy and completeness of operational data to ensure compliance with company SOP and customer requirements. • Proactively monitor shipment status and promptly communicate any schedule changes or exceptions to customers. • Build and maintain good relationships with customers, carriers, and overseas agents. • Support process improvement initiatives and perform other duties assigned by the Manager. • Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian