Project Coordinator

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About the role:As Project Coordinator in Ho Chi Minh City, you are the link between our clients, Pro QC account managers, factories and our field quality engineers and inspectors. You make sure every inspection is booked correctly, assigned to the right qualified engineer, backed by complete specifications, and closed with a technically reviewed report on time.Key responsibilities:Bookings and job set-up• Receive and process daily inspection bookings from Pro QC account managers, clients and factories/suppliers.• Apply each client's specific booking requirements; review client profiles in our database daily.• Identify the service requested, open the job number in the database and the job folder on the server, and check that all booking information is complete and accurate.Scheduling and resource planning• Schedule field inspections based on inspector and engineer availability.• Assign the right inspector, and agree with the Technical Supervisor on a qualified engineer for each product type.• Communicate the man-day estimate set by the Technical Supervisor to the account manager and obtain confirmation before the service goes ahead.• Prepare accurate travel cost quotations (transport, hotel) for account managers when requested.Specifications and process control• Forward client specifications (drawings, samples, photos, emails) to the Technical Supervisor as soon as they are received.• Ensure no inspection is scheduled without complete specifications or Technical Supervisor approval, and no inspection report is released without technical review.• Record all changes received from clients, pass them to the Technical Supervisor and identify which upcoming jobs they apply to.• Receive, label and log client and factory product samples according to company procedure.Communication and follow-up• Handle daily correspondence with clients, account managers and factories by email, phone and other channels to confirm bookings and answer enquiries.• Respond to enquiries from Pro QC regional and overseas offices about field assignments.• Brief the Technical Supervisor daily on new bookings and service requests.• Escalate client complaints and technical questions to the Technical Supervisor and Operations Manager so corrective action can be taken.Tracking and closing• Keep the job log up to date every day.• Check daily that the previous day's inspection reports have been closed within 24 hours, and follow up with the Technical Supervisor on any that are still open. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: