QA Senior Staff (Customer Quality)
Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 19/11/2026
Đăng 23 ngày trước
Yêu cầu công việc
• Bachelor's degree or equivalent in Engineering, Technical fields, Quality Management, or other related fields.
• Experience in QA/QC, Customer Quality, Customer Service, Complaint Handling, Technical Support, or related positions is preferred.
• Experience in handling customer complaints/claims or quality-related issues is an advantage.
• Basic proficiency in Microsoft Office, especially Excel and PowerPoint.
Good English communication skills, both written and verbal.
• Good communication, coordination, and problem-solving skills.
• Willingness to travel domestically and overseas when required.
• Candidates with experience in manufacturing, electrical/electronics, home appliances, or other consumer products are preferred.
BENEFITS
• Competitive salary package with an annual salary review and performance bonuses twice a year.
• 100% of the salary during the probationary period.
• Personal health insurance package.
• Various allowances, including living support allowance and language allowances (English & Japanese).
• Various training programs provided by the company and Panasonic Group.
• Company bus transportation to/from the factory.
• Career development opportunities through the company’s internal recruitment program.
Công việc cụ thể là gì?
Panasonic Appliances Vietnam is looking for a qualified candidate to join the Customer Service under the Quality Assurance Department.
The successful candidate will be responsible for the following duties:
Key Responsibilities
• Handle customer claims and market quality issues.
• Analyze market quality data to evaluate market quality status.
• Collaborate with other departments to analyze market claims and conduct on-site inspections at customers’ homes when necessary.
• Develop technical instructions.
• Perform other related tasks as assigned by the Supervisor/Manager.
Quyền lợi có gì?
Lương thưởng
- 100% salary in probation period;
- Monthly allowances for TOEIC/IELTS/ JLPT/HSK certificate & bachelor's/master's degree in Japan;
- Annual salary increasement and promotion review;
- Performance bonus and business results bonus four times a year.
Bảo hiểm & sức khoẻ
- Health insurance in accordance with Vietnamese law;
- 24-hour health insurance by Tokio Marine;
- Periodic Health Check-up;
- Menstrual leave for female employees;
- Environmental allowance for employees working in harsh conditions.
Học hỏi & phát triển
- Internal professional & technical training programs;
- Opportunities for soft skills development courses through Panasonic Group;
- International business travel opportunities across Japan & Southeast Asia.
