Quality Manager

1. Establish and deploy in specific professional areas including: ISO 9001 Quality Management System, ISO 22000, GMP, 5S, compliance with product quality and manufacturing process requirements for the following scopes:

- Coated and printed metal products

- Metal packaging products

2. Lead teams and coordinate with stakeholders to eliminate quality defects in

production areas by applying Q Pillar tools within the Factory TPM journey

Internal Use - Confidential

3. Define, build, operate, and maintain the company’s total Quality Management System (QA/QC), ensuring products meet or exceed customer quality requirements, industry standards, and legal regulations. Prevent defects, reduce cost of quality, enhance brand reputation, and support manufacturing objectives in productivity, cost, and safety

4. Establish the Quality Standards, Training & Audit system to ensure compliant and effective deployment of Q Pillar across Factory operations through the following activities:

a. Quality Training & People Development

- Promote quality awareness throughout the company. Contribute to the development of professional capabilities of quality specialists across the organization

- Provide technical training to Operations to enable them to take ownership of product quality

- Develop quality awareness and skill training programs for all employees (from

Production to Sales)

- Recruit, train, evaluate, and develop the QA/QC team

- Build technical capability for QC/QA teams, especially in metal printing and metal packaging technologies

b. System Development and Management

- Lead the establishment, implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in accordance with standards (ISO 9001, ISO 22000/FSSC22000; BRC, SMETA, ECOVADIS…)

- Lead internal audits, supplier audits, and preparation for external

certification/surveillance audits

- Develop, update, and deploy company-wide procedures, work instructions, and quality standards (SOP, WI, QC Standards)

- Manage QMS documentation (version control, distribution, and archiving)

- Establish processes and standards to meet quality requirements for raw materials and manufactured products

- Inspect, monitor, and verify manufacturing process quality against defined internal standards and regulatory requirements

- Act as a core member of the TPM Q Pillar to achieve zero-defect objectives, including root cause analysis following incidents (or near misses) by applying and deploying tools Internal Use - Confidential such as RCA and DIMAC to establish corrective and preventive actions related to quality and food safety for both incoming materials and outgoing finished goods

- Work with regulatory authorities, customers, partners, and suppliers to resolve quality and food safety related issues

c. Product Quality Control (QC)

- Design and supervise the implementation of QC Control Plans at control points (IQC, IPQC, FQC, OQC) throughout the manufacturing process (Printing & Coating, Forming, Finished Goods)

- Manage laboratory operations: establish test methods and supervise physical and chemical testing (color fastness, ink/coating adhesion, hardness, coating thickness, heat resistance, food safety testing – if applicable)

- Analyze QC data (Control Charts, Pareto, Cpk, etc.) to evaluate trends, risks, and recommend actions

- Decide on acceptance or rejection of incoming raw materials (Ink, Coating, Sheet metal) and finished products

d. Customer Complaint Management & Quality Improvement:

- Receive, investigate root causes (Root Cause Analysis – RCA), and lead resolution of customer quality complaints

- Lead the implementation of effective Corrective & Preventive Actions (CAPA) for internal and customer-related quality issues

- Promote quality culture and continuous improvement activities (Kaizen, PDCA) throughout the company

- Coordinate with R&D and Production in evaluating new products (New Product Introduction – NPI), new materials, and new processes

e. Supplier & Incoming Material Management

- Establish quality standards and technical requirements for incoming raw materials (Raw Material Specifications)

- Evaluate, approve, and monitor supplier quality performance

- Handle supplier-related quality issues (Supplier Non-Conformance)

f. Reporting & Compliance:

- Prepare and submit periodic quality reports (Daily/Weekly/Monthly) to Management

(COO, BOD), including KPIs, trends, issues, and action plans

Internal Use - Confidential

- Ensure compliance with all legal regulations related to product quality, food safety (if applicable), and product labeling

- Update and implement new industry and market standards and regulations

g. Budget & Lab/QC Management:

- Prepare and manage the operating budget of QA/QC and Laboratory

- Propose investments in testing equipment, inspection tools, and quality management software

- Manage laboratory performance and efficiency

h. Product Development & Improvement:

- Research market trends, consumer needs, and new technologies to identify

opportunities for new product development

- Monitor product quality and manufacturing performance, and propose continuous improvement solutions

- Develop, test, and optimize new formulations, production processes, and raw

materials

- Control R&D costs for material and product development, ensuring economic

efficiency

i. Other duties as assigned by the COO and Board of Directors (BOD)

• Giờ làm việc: 07:30 - 16:30 • Cấp bậc: Quản lý