Sales Support

Lương không công khai

Quận Bình Thạnh, Hồ Chí Minh (On-site)

Nghỉ trọn T7, CN

Hạn chót 26/11/2026

Đăng 16 ngày trước

Yêu cầu công việc

• Minimum 2-3 years of experience in Freight Forwarding or Logistics industry.

• Experience in Sales Support, Customer Service, Pricing, or Operations is preferred.

• Good understanding of Ocean Freight and/or Air Freight processes.

• Strong coordination and communication skills.

• Ability to work under pressure and handle multiple tasks.

• Proactive, detail-oriented, and customer-focused mindset.

• Good English communication skills (written and spoken).

• Experience with CargoWise, Salesforce, or similar systems is an advantage.

Yêu cầu nên có

Experience in Sales Support Experience in Customer Service Experience in Pricing Experience in Operations Experience with CargoWise Experience with Salesforce Experience with similar systems

Công việc cụ thể là gì?

Key Responsibilities

1. Sales Support & Customer Coordination

• Follow up with Pricing and Operations teams to ensure timely and competitive quotations.

• Coordinate with overseas agents and partners for rate requests and shipment handling.

• Support customer onboarding and maintain customer database.

• Handle customer inquiries and provide professional support in a timely manner.

2. Shipment Coordination & Follow-up

• Coordinate closely with Operations team regarding shipment status and customer requirements.

• Follow up booking status, SI/VGM deadlines, vessel schedules, and delivery updates.

• Support handling of shipment exceptions, delays, and customer complaints.

• Ensure all shipment information is updated accurately in internal systems.

3. Sales Administration

• Support contract preparation and filing of sales-related documents.

• Monitor quotation validity and customer follow-up status.

4. Internal & Overseas Coordination

• Coordinate with overseas offices/agents for pricing and handling.

• Support communication between Sales and internal departments to ensure smooth execution.

• Work closely with Procurement/Pricing teams on carrier options and space availability.

5. Process Improvement

• Support improvement of sales workflows and SOPs.

• Suggest ideas to improve customer response time and sales efficiency.

• Support implementation of digital tools/CRM/TMS systems when required.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian

Quyền lợi có gì?

Lương thưởng

Competitive salary package

Bảo hiểm & sức khoẻ

premium healthcare package & 15 days annual leave

Học hỏi & phát triển

Training and development opportunities

Khác

Professional and international working environment
Opportunity for career growth and promotion