Senior Expert, Business Design & Campaign Management

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Job Purpose The job holder is responsible for design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs of customers and optimize banking performance according to selected CVP by following activities: - Build a Omni sales strategy (selling model) - Design /improve selling consulting models/processes for each customer segment/sub-segment aligning with banking business strategies and goals - Manage and governance effectively and identify problems while implementing designed/improved models / processes. Key Accountabilities: 1. Build a Omni sales strategy (selling model): - Well understand Omni sales channel and be able to apply in designing, setting up, implementation, and managing business models / processes. 2. Design/improve selling consulting models/processes for each customer segment/sub-segment aligning with banking business strategies and goals: - Design/improve selling consulting models/processes: - Design/improve selling consulting models/processes for each customer segment/sub-segment aligning with banking business strategies and goals - Design process of receiving and managing customer leave - Design selling process in Omni channel/ single channel to get Business targets. - Design selling process for sales team in each segmentation according to approved selling and service model. - Make proposals to relevant departments to synchronize the adjustment of sales model / process with supportive tools/policies, etc.. (such as business programs, GCM feature development, reporting system, KPIs policy setting, etc..) to ensure operation, and performance tracking. - Governing effectively and identify problems while implementing designed /improved models / processes (before handover to BAU): - Manage effectively input and output indicators of selling consulting models/processes - Collaborate with stakeholders (Sales Efficiency Management and Business Productivity, Regional Business Development, etc..) identify problems arising from data (reported data; observation, customer interviewing, sales force, etc..) for in time and effective solutions - Coordinate with stakeholders for effective communication, implement directions, support to respond to questions related to model / process designs. - Coordinate with DO in developing digital channels for individual customers, offer requests and relevant information for the DO to develop and implement digital channel effectively: - Set development requirements for the DO to ensure a seamless customer experience at all bank interaction points, - Coordinate with the DO to increase awareness of customers, channels, units, and consulting forces on the developed features in digital channel. 3. Resource management and development - Maintain working rhythm through applying Agile work culture. Corporate culture: - Ensure consistent understanding and application of organizational cultural values, behavioral standards. - Perform other tasks assigned by the Director, Business Design, Senior Director Business Development. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: