
Quận Tân Phú, Hồ Chí Minh
Nghỉ trọn T7, CN
Hạn chót 01/10/2026
Đăng 27 ngày trước
Rất đông ứng viên
- Bachelor’s degree in Supply Chain Management, Logistics, Economics, Business Administration, Foreign Trade, or related fields. - 5 years of progressive experience in Customer Service, Order Fulfillment, Sales Operations, or Commercial Administration within B2B, Retail, FMCG, or Industrial Distribution environments. - Experience working with ERP systems (FAST ERP, SAP, Oracle, Odoo, etc.) and 3PL warehouse operations (e.g., DB Schenker) is strongly preferred. - Understanding of the Order-to-Cash (O2C) process, commercial documentation (Contracts, CO/CQ, PODs, Invoices), and inventory management. - Strong communication and coordination capabilities (bridging Sales, Warehousing, Logistics, Finance, and Customers). - High Ownership Attitude—a self-driven mindset committed to following through on tasks to completion.
- Experience in problem-solving. - Skills in Excel Data Handling. - Knowledge of Warehouse Operation.
A. WHAT WILL YOU DO WHILE YOU WOW: 1. Order & Contract Administration - Receive sales orders and contract documentation/information from Sales representatives across assigned sales channels/regions (Showroom, Dealer, B2B/Projects). - Verify Available to Promise (ATP) inventory status on the FAST ERP system and conduct customer credit limit checks. - Contract Management: Apply standard contract templates approved by Legal. For non-standard contracts, act as the primary focal point to submit non-standard clauses for Legal review before BOD execution. - Create accurate Sales Orders (SO) on FAST ERP in strict compliance with approved pricing policies and promotional schemes. - Team Mentorship: Delegate and oversee basic administrative tasks (e.g., Customer Master Data creation, hotline query routing, basic document filing) to the CS Intern, auditing outputs to ensure 0% data error. 2. Warehouse Fulfillment & Shipping Operations - Issue Delivery Orders / Pick Tickets on FAST ERP: * 80% Standard Orders: Transmit orders directly/automatically to 3PL warehouse systems for Pick & Pack execution. * 20% Urgent / Sample / Special Orders: Transmit orders to the internal Office Warehouse for manual handling. - Track order preparation progress across 3PL and internal office warehouses, ensuring seamless handover to logistics carriers. - Monitor transit status via tracking systems; proactively identify and resolve operational exceptions (transit delays, damaged items, shortages). 3. Order Completion & Document Management (POD & Invoicing Support) - Track and enforce the timely recovery of Proof of Delivery (POD) documents from 3PL carriers and internal warehouses (Target: ≥ 98%). - Update order completion statuses on FAST ERP and submit verified PODs to Finance for prompt VAT invoice issuance. - Collaborate with Sales teams to support payment collection tracking as required. 4. Customer Engagement & Process Excellence - Serve as the Single Point of Contact (SPOC) for Sales teams and Customers regarding order fulfillment status and logistics updates. - Resolve delivery-related customer complaints (shortages, wrong items, transit damage) within company SLA benchmarks. - Monitor, maintain, and take full accountability for assigned channel/regional operational KPIs (OTIF, CSAT, NPS). - Proactively propose process improvements (SOPs) to reduce Order Lead Time and streamline cross-functional workflows between Sales, SCM, and Finance. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc:
Nếu bạn đang tìm kiếm vị trí Senior Order Fulfillment & Customer Care Specialist tại Quận Tân Phú, Hồ Chí Minh, đây là cơ hội làm việc tại Công Ty TNHH Một Thành Viên Kärcher với mức lương cạnh tranh và môi trường làm việc chuyên nghiệp. Ngoài tin tuyển dụng này, Upzi còn cập nhật nhiều việc làm cùng lĩnh vực và địa điểm mỗi ngày.
Competitive salary and bonus. Thưởng doanh số, Lương tháng 13, Thưởng năm
Full social insurance coverage as per legal regulations. BH sức khỏe toàn diện
Opportunity to work in a professional, dynamic environment with career advancement potential. Continuous training to enhance skills and product knowledge
Other welfare policies as regulated by the company. Phụ cấp cơm trưa
Lương không công khai
Hồ Chí Minh
Có làm T7