Service Engineer

Nộp hồ sơ ứng tuyển: Ứng viên ứng tuyển vui lòng nộp hồ sơ trên trang tuyển dụng Sysmex ở link sau: https://careers.sysmex-ap.com/job-invite/879/

=> Các hồ sơ không nộp trên trang tuyển dụng của Sysmex sẽ không được xử lý.

Minimum 1-year relevant working experience In Vitro Diagnostics (IVD) field. Candidates from other industries will not be considered.

Key Job Purpose :

To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.

To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.

Summary of Functional Duties & Responsibilities :

• To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements

• To read, update and follow company's standard operating procedures and guidelines in daily work.

• To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.

• To execute activities to achieve PM contract target and Service KPI

• To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.

• To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.

• To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.

• To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.

• To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.

• To provide application, scientific and product information to customers and other departments in company.

• To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction.

• Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Nhân viên (executive)