Service Lead Engineer

Duties and responsibilities:

- Role Overview: Responsible for increasing Service & Aftermarket capacity by taking overall of assigned service cases, from initial Request for Quotation (RFQ) and Purchase Order (PO) through to site mobilization, execution follow-up, close-out, and invoicing. Acts as a key technical point of contact and provides informal day-to-day task coordination and review for Service Engineer.

- Manage assigned service cases through all operational phases: Phase 1 (documentation & tour prep), Phase 2 (PO to invoice execution), Phase 3 (RFQ to invoice commercial ownership), and Phase 4 (informal coordination and coaching of junior engineers).

- Prepare detailed service quotations, including scope definition, cost estimation, resource allocation, supplier cost inputs, lead times, exclusions, and risk assessments for management approval.

- Manage service tours as standalone projects, coordinating scope, schedule, costs, actions, risks, documentation, and field-team interfaces, while maintaining clear customer and management updates.

- Oversee post-service execution deliverables, including field service reports, punch list closure, document updates, and invoice basis coordination with the finance team.

- Allocate tasks to Vietnam Service Engineer(s), review work outputs, maintain a proactive preparation queue, and capture lessons learned into reusable job packages and checklists.

- Ensure all engineering deliverables and service activities strictly comply with client specifications, company standards, and relevant international codes (NORSOK, ISO, EN, DNV, NFPA, etc.).

Location: Tầng 6, tòa nhà HATA, 103 Phạm Viết Chánh, phường Thạnh Mỹ Tây, HCM

• Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (executive)