Store Supervisor Assistant

Working Location: AEON MALL Hạ Long, đường Cái Lân, Bãi Cháy, TP. Hạ Long

1. Job Overview:

[In normal circumstances: The most important thing is to develop SVA and Store Staff]

 Improve store operation efficiency and perform operations in store

 Grasp the sales floor layout and the individual problems of the department in charge

 Promote and modify the sales expansion plan of the department in charge (monthly, weekly)

 Collect and report the sales information of the department in charge

 Store staff control based on work scheduling (work assignment table)

 Manage store façade

 OJT for store staff, improve customer service

 Manage staff's job

 Manage in-store safety and security based on audit items

 Emergency management

 Build internal/external network, information collection, information sharing

2. Scope of work and responsibilities:

In store operation

 Continue to provide high-quality services while communicating the concept of MUJIRUSHI

to customers

 Proactively respond greet customers at the store as a model sales staff

 Continue activities to earn the trust of customer

 Acquire all necessary services and basic skills in department in charge

 Be aware about both store and company budgets so that all staff can maintain proper

awareness

Grasp sales floor landings, individual problems, and give instruction

 Check the sales floor layout

 Confirm if all staffs follow store manager's instructions

 Inspect problems of department in charge and report to SV

Promote and modify the sales development plan of the department in charge (monthly, weekly)

 Confirm monthly business development plan

 Plan to workshop

Control staff based on staff working schedule (work assignment table)

 [Department in charge]

 Optimize daily work schedule. Achieve business leveling

 [Department in charge]

Manage store facade

 [Department in charge]

 Understand best selling items and check sales floor

 Manage of product display status at sales floor

 Keep maintenance normally, and check the display amount is appropriate or not

 [Department in charge]

OJT of store staff, improvement of customer service

 [Department in charge]

 Plan the training for newcomer. Works with SVA

 Manage staff impression and greetings with customer

 Manage store staff's reaction

Staff management

 [Department in charge]

 Attendance management. Confirm whether management is correct.

 [Department in charge]

Settle and check store profit and loss, improve it with the plan

 [Department in charge]

 Investigate causes of cost differences and implement countermeasures

 Inspection of stock status and disposal status

 [Department in charge]

Manage emergency

 [Department in charge]

 Development of an emergency communication system in case of an accident, incident, or

disaster

 Respond quickly to customer complaints

 Make sure the role of fire and all emergency exits are always open

 Report accidents and incidents promptly to the manager

 [Department in charge]

Plan and build store organization system

 Design the appropriate departments and categories for each team and their roles.

 Arrange them in consideration of the personnel training

Audit

 [Department in charge]

 Based on the audit items, check the sales floor of the store and the behind environment

 Check cleaning and inspection schedule, date, time

 Confirm that everything is follow the rules or not

 This job description is designed to provide a better understanding of the role.

 This is not a complete list; additional tasks must be performed upon line manager request.

• Giờ làm việc: 08:00 - 23:00 • Cấp bậc: Nhân viên (executive)