Supply Chain Specialist

Job Summary

We are seeking an experienced Supply Chain specialist to own and manage the end-to-end process of customers within the assigned scope of our SCM Product, in compliance with relevant company procedures and agreements with clients. As a Supply Chain Specialist, you will play a vital part in our success:

- Managing end-to-end shipment process

- Owning customers’ concerns and facilitating timely and effective resolution by engaging with relevant internal / external stakeholders to achieve best results for our company and client.

- Being the primary contact point for customer / vendors throughout the end-to-end logistics lifecycle, also focusing on process efficiency and business growth.

Key responsibilities:

• Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.

• Collect required shipping documents from shippers / suppliers. Check and update to system, then dispatch to Operations team or Consignee overseas.

• Owning customers’ concerns and facilitating timely and effective resolution by engaging with relevant internal / external stakeholders to achieve best results for our company and client.

• You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintaining focus on voice of customer, process efficiency and business growth.

• Actively build strong relationships with internal / external parties, and gain an understanding of clients’ business, service needs, drivers, and desires.

• Closely monitor the end-to-end supply chain to catch potential delays or issues early; implement preventive plans to avoid fixing problems at the last minute.

• Looking for improvements in ways of working and driving for service delivery excellence and increasing business efficiency.

• Leverage supply chain data and KPI dashboards to analyze performance trends, forecast operational risks, and provide data-driven recommendations for process optimization.

• Proactively follow up and keep customers informed of any issues or changes to their shipment.

• Own the operational planning and milestone tracking (from booking to final delivery) to ensure high milestone compliance and data accuracy within the system.

• Regularly review and update SOP/IOPs.

• Identify and execute upselling opportunities.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gian