Technical Support Engineer

Job Purpose:

Provide broad technical support and guidance to internal and external customers to help advance the company’s strategy.

Key Responsibilities:

• Create SolidWorks drawings for FAB-NS orders and support the Customer Service team using the PA (ERP) system.

• Provide professional guidance to the Customer Service team and Sales Managers on all technical support topics (pre and post sale) – belt selection, working with the PA system, failure analysis, complaints, conveyor design optimization.

• Produce video-based work instructions for using tools, belt repairs, and special fabrications – including editing materials with dedicated software.

• Deliver both online and hands-on training sessions on tool usage.

• Provide ongoing support for the sales managers including going together – periodically - to application trips.

• Support and lead discussions in global fabrication meetings to ensure product consistency across subsidiaries.

• Gather SLA requirements from sales managers for defining Volta future SLA options.

• Involve in defining the CRM relevant requirements.

• Conduct periodically global technical seminars to provide technical training and engagement for OEMs and distributors.

• Participate in global trade shows.

• Participate in sales meetings/forums.

• Ensure professional alignment with the global technical service standards.

• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian