Telesales Manager

Business Strategy and Plan Development:

- Develop & implement the business plan for assigned projects.

- Identify sales opportunities and recommend initiatives to enhance customer acquisition, retention, and conversion rates.

- Develop objectives and business plan for the projects aligned with company’s objectives and strategies.

- Establish and continuously improve sales processes, workflows, and operating procedures.

- Coordinate the setup and enhancement of systems and tools to improve operational efficiency and sales performance.

Business Operational Management:

- Lead and manage the daily operational activities.

- Lead the salesforces to ensure all assigned business parameters including KPIs are efficiently managed.

- Develop and execute business plan and strategies to ensure project to meet Company’s assigned APE profitably.

- Ensure all aspects of each project from sales to recruitment, operational management, profitability, product mix etc. are managed effectively.

People management

- Coordinate and train all direct subordinates on business and management matters.

- Recruit, develop, and nurture talent for key positions and succession planning.

- Monitor day-to-day push sales activities, identify problems, and propose improvements (if needed) to ensure the sales team stays focused on selling with strong support from leadership.

Budget management

- Prepare and monitor budgets for operations, campaigns, and incentive programs.

- Ensure expenses comply with approved plans, company policies, and internal control requirements.

- Recommend cost-control measures to improve budget utilization and operational efficiency.