Trainer - Customer Service (Japanese Speaking)

WORKING HOURS & LOCATION

- Working Hours: Standard office hours

- Location: 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh City

- Working Schedule: 5 days per week

- Daily Working Hours: 9 hours per day, including 8 working hours and a 1-hour lunch break

- Language Proficiency: Japanese N2 + English

About the job

The Role

The responsibility of trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.

Duties and Responsibilities

• Responsible for day-to-day functional direction of agents within the program

training classroom environment, including student progress monitoring for the

duration of training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training

techniques and adult/accelerated learning techniques using a variety of training

delivery modalities in a classroom environment

• Prepare and present training materials through classroom learning, hands-on

demonstrations, and supporting activities

• Accountable for achieving individual training performance metrics

• Support and partner with Operations to transition agents from training to

production environment, ensuring competency levels meet business needs (where required)

• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

• Ensure effective, consistent communication with managers, peers, and other

resource groups, including day-to-day informal interaction with clients

• May support Instructional Design team in designing and developing training

materials for various instructional delivery methods including computer-based

training, interactive, classroom training, and written job aids

• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

• Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining

engagement on change management, product and services releases, policies,

processes, and procedures

Benefits

• Attractive fixed salary + monthly performance bonuses

• 13th-month salary + 100% salary during probation.

• 14 days of annual leave.

• Health Insurance, Social Insurance + Aon Health Care.

• Career development opportunities in a professional and dynamic environment.

• Opportunity to work with top industry experts and talented colleagues.

• Transparent, trustworthy, and inspiring workplace culture.

• Participation in engagement and well-being activities: Company events, Happy Day,...