Training Manager | Quản Lý Đào Tạo

Công việc cụ thể là gì?

- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. - Works with property leadership team to identify and address employee and organizational development needs. - Responsible for ensuring effective training is in place to enable the achievement of desired business results. - Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. - Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. - Measures the effectiveness of training to ensure a return on investment. CORE WORK ACTIVITIES - Administering Employee Training Programs - Promotes and informs employees about all training programs. - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. - Helps employees identify specific behaviors that will contribute to service excellence. - Ensures employees receive on-going training to understand guest expectations. - Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. - Meets with training cadre on a regular basis to support training efforts. - Observes service behaviors of employees and provides feedback to individuals and/or managers. - Evaluating Training Programs Effectiveness - Monitors enrollment and attendance at training classes. - Meets regularly with participants to assess progress and address concerns. - Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Measures transfer of learning from training courses to the operation. - Ensures adult learning principles are incorporated into training programs. - Developing Training Program Plans and Budgets - Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. - Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. - Makes any necessary adjustments to training methodology and/or re-trains as appropriate. - Aligns current training and development programs to effectively impact key business indicators. - Establishes guidelines so employees understand expectations and parameters. - Develops specific training to improve service performance. - Drives brand values and philosophy in all training and development activities. - Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. - Managing Training Budgets - Participates in the development of the Training budget as required. - Manages budget in alignment with Human Resources and property financial goals. - Manages department controllable expenses to achieve or exceed budgeted goals. - Utilizes P-card if appropriate to control and monitor departmental expenditures. • Ngày làm việc: • Giờ làm việc: • Cấp bậc: • Loại công việc: