Universal Banker - Telesales

Công việc cụ thể là gì?

- Execute outbound calls to existing and potential customers from assigned lead lists, focusing on cross-selling loan products within the bank’s portfolio. - Assess customer needs and eligibility to recommend appropriate loan solutions (e.g., personal loans, top-up loans, refinancing). - Provide clear, accurate, and professional consultation on loan products and application procedures. - Ensure timely follow-up to support documentation completion and loan disbursement. - Consistently achieve and exceed individual sales targets, with higher expectations aligned to senior level performance. - Work closely with the Team Leader to align on sales strategies, campaign execution, and performance tracking. - Mentor and support junior telesales agents by sharing best practices, providing guidance, and assisting in onboarding and skill development. - Participate in team engagement activities, training sessions, and contribute to a positive and high-performing team culture. - Maintain high standards of call productivity, talk time, and conversion rates through effective time management. - Ensure all customer interactions comply with internal policies, regulatory requirements, and approved telesales scripts. - Uphold data privacy and confidentiality standards in handling customer information. - Provide feedback to improve sales processes, lead quality, and customer experience. • Ngày làm việc: T2 - T6 • Giờ làm việc: 08:30 - 17:30 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian