Workplace Experience Engineer

The Workplace Experience Engineer primarily exists to

• Deliver Workplace and Site Technology Services: Provide end-user support for workplace technologies including endpoint devices, Microsoft 365 services, workplace applications, printing, meeting room technologies, and connectivity, while acting as the local Level 1 support resource for infrastructure services in collaboration with regional technology teams
• Administer and Support Endpoint Management: Operate and support Microsoft Intune and related endpoint-management capabilities, including device enrolment, configuration profiles, compliance policies, application deployment, software updates, endpoint health, and troubleshooting.
• Perform Endpoint Client Engineering: Support the testing, packaging, deployment, and lifecycle management of Windows devices, applications, security configurations, and standard endpoint builds in alignment with enterprise technology standards.
• Maintain Endpoint Security and Compliance: Monitor and remediate device compliance, patching, configuration, encryption, endpoint protection, and other security requirements, working with regional and enterprise teams to address risks and exceptions.
• Deliver Workplace Technology Projects and Improvements:
• Participate in endpoint upgrades, device refreshes, migrations, technology rollouts, and service-improvement initiatives, coordinating with Workplace, Infrastructure, Security, application teams, vendors, and business stakeholders
• Incident, Request and Problem Management: Manage assigned incidents and service requests within agreed service levels, perform root-cause analysis where appropriate, and implement actions that reduce recurring endpoint and workplace issues
• Device and Asset Lifecycle Management: Maintain accurate records of devices, software, warranties, assignments, and inventory while coordinating device provisioning, replacement, recovery, disposal, and licence compliance
• Employee Onboarding and Offboarding: Coordinate the timely provisioning and de-provisioning of devices, applications, accounts, and access, ensuring a smooth employee experience and adherence to security requirement
• Documentation and Knowledge Management: Create and maintain technical documentation, endpoint standards, support procedures, knowledge articles, configuration records, and operational reports to support consistency, knowledge transfer, governance, and audit readiness
• Vendor and Service Coordination: Work with technology vendors and service providers to manage support cases, equipment delivery, repairs, warranties, and service performance.
• Technology Adoption and User Enablement: Provide user guidance, training, and knowledge-sharing activities that improve employee confidence, adoption, and effective use of workplace technologies

• Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian