Workplace Experience & Operations Transformation Lead

Education & Experience

Bachelor's degree in business administration, Human Resources, Project Management, Organizational Development, Management, or a related field.

Minimum 7 years of relevant professional experience in project/program management, Workplace Services, HR Operations, PMO, Business Operations, or a related field, preferably within a complex or multinational organization.

Demonstrated experience managing multiple cross-functional projects and programs from planning and governance through implementation and completion.

Strong experience in project governance, stakeholder management, risk and issue management, and driving execution and follow-through across multiple stakeholders.

Proven ability to work effectively across functions, locations, and organizational levels, including influencing stakeholders without direct authority.

Demonstrated capability in data analysis, management reporting, dashboards, and business presentations, with the ability to translate information into clear and actionable insights.

Experience in process improvement, change management, digital enablement, and implementation of new ways of working is preferred.

Skills

Strong ability to plan, organize, and drive multiple projects and priorities in a complex, fast-paced environment.

Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and translate findings into actionable insights.

Advanced proficiency in Microsoft Excel, including data analysis, PivotTables, lookups, data consolidation, and reporting.

Strong proficiency in Microsoft Power BI or similar business intelligence and data visualization tools, with the ability to develop dashboards and management reports.

Advanced proficiency in Microsoft PowerPoint, with strong capability in developing professional presentations, data visualization, and business storytelling.

Ability to influence, coordinate, and build alignment across functions and stakeholders without direct authority.

Strong ability to identify and manage risks, dependencies, competing priorities, and execution gaps while driving timely follow-through.

Ability to leverage digital tools, automation, and technology to simplify processes, improve reporting, and increase operational efficiency.

Strong written and verbal communication skills, with the ability to communicate effectively across functions, organizational levels, locations, and cultures