Air Customer Service Staff (Temporary 10 months) (Start Date: 01/03/2027)
Quận Cầu Giấy, Hà Nội (On-site)
Nghỉ trọn T7, CN
Hạn chót 11/12/2026
Đăng 1 ngày trước
Ít hơn 5 ứng viên
Yêu cầu công việc
Education and experience:
- Bachelor or higher education degree in a relevant field.
- Advanced training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
- Experience in using systems for bookings, documentation, shipping document insurance, and intranet.
- Hands-on experience in executing all aspects of operational procedures efficiently.
- Knowledge of KWE’s products and services is a plus.
Required skills and abilities:
- Good at MS Office (Word, Excel, PowerPoint).
- Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with an emphasis on active listening.
- High attention to detail, accuracy, and the ability to proofread and edit work.
- Customer-focused with a strong customer service orientation.
- Flexibility and adaptability to change.
- Proactive and self-starter with initiative and problem-solving skills.
Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City.
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Yêu cầu nên có
Knowledge of KWE products and services Proficiency in another language, such as Japanese, Chinese, or Korean
Công việc cụ thể là gì?
The Air Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, the Sales and Operations teams. Additionally, they are responsible for interacting with customers to provide and process information in response to queries, concerns, and requests about operations and delivering excellent service
Duties and responsibilities
- Receive requests from customers/overseas agents to process shipments.
- Check and confirm approvals with overseas agents regarding schedules, gateways, and routing plans (non-rate matters).
- Update shipment data on the Daily app.
- Release booking confirmations, shipment statuses, and tracking reports to customers.
- Update schedules for overseas agents for spot shipments (non-rate matters).
- Respond to customer inquiries regarding operational issues (non-rate queries).
- Contact the Operations and CBT/VAS (Customs Brokerage & Road Freight) teams to arrange Ex-works (EXW) shipments.
- Inform the Sales team of any incurred charges or cost-related solutions (e.g., GW discrepancy, late customs liquidation).
- Request the Sales team to re-offer RFQs if necessary.
- Collaborate with Air Operations, Air Procurement, Sales, and Risk & Compliance to resolve irregular cases with a high sense of responsibility.
• Ngày làm việc: T2 - T6 • Giờ làm việc: 08:00 - 17:35 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
Lương tháng 13 + Bonus
Bảo hiểm & sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
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