Call Center/ Customer Engagement Executive
Quận 3, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 04/11/2026
Đăng 17 ngày trước
Rất đông ứng viên
Yêu cầu công việc
• Having Financial Institution experience is a plus.
• Excellent verbal communication skills, speaking clearly and succinctly.
• Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
• Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.
• Proficient in English is a plus.
Công việc cụ thể là gì?
A day in your life might include (what you will be doing/ key responsibilities)
• Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
• Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
• Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
• Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
• Provide innovative offers to improve the quality service of Contact Center.
• Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
• Take part in building procedures and regulations for projects related to Contact Center.
• Implement tasks allocated by Contact Center Manager
• Ngày làm việc: T2 - T6 • Giờ làm việc: 09:00 - 18:00 • Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Lương thưởng
13th-month salary
Bảo hiểm & sức khoẻ
Health care benefits
Cân bằng công việc-cuộc sống
Paid annual leave
Học hỏi & phát triển
Learning & development programs
